Field ITS & Tolling Systems Specialist

Connect Sydney; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Service Stream is seeking an ITS and Tolling Systems Technician to support the operation and maintenance of tolling, ITS devices, and roadside infrastructure across Sydney’s motorway network. You will diagnose faults, perform routine maintenance, and coordinate with control rooms and vendors in a live, safety‑critical environment.

Working across tolling systems, ITS devices, networks and field equipment, you’ll develop in a highly specialised transport tech environment with ongoing training and

Qualifications

• Demonstrated experience in IT, OT or technical support environments.
• Experience diagnosing faults across integrated hardware, software and communications systems.
• Understanding of IP networking fundamentals including Ethernet, switches, connectivity and network fault isolation.
• Experience using diagnostic applications, monitoring systems and work-order management tools.
• Strong troubleshooting, documentation and communication skills.
• Current unrestricted driver’s licence.

Responsibilities

• Provide Level1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.
• Monitor and respond to tolling and ITS alarms, undertaking remote diagnostics and on-site fault investigations.
• Support motorway ITS assets including: VSLS, VMS, CCTV systems, METS and Vehicle Detection Systems (IVLD).
• Use diagnostic and management tools to assess system health, alarms, communications and equipment performance.
• Perform approved restart, reset and service recovery activities.
• Diagnose first‑line hardware, software, networking and communications faults.
• Record all defect information, maintenance activities and fault resolutions within the Asset Management System.
• Maintain spare parts, tools, test equipment and support assets.
• Comply with cybersecurity, access control and change management requirements.
• Participate in ongoing training and competency development programmes.

Skills

IT/OT experience

Troubleshooting

IP networking

Diagnostics tools

Documentation

Driver's licence

Education

Certificate / Diploma in IT or related fields

NSW Electrical Licence

Job description

Service Stream is seeking an ITS and Tolling Systems Technician to support the operation and maintenance of tolling, ITS devices, and roadside infrastructure across Sydney’s motorway network. You will diagnose faults, perform routine maintenance, and coordinate with control rooms and vendors in a live, safety‑critical environment.

Working across tolling systems, ITS devices, networks and field equipment, you’ll develop in a highly specialised transport tech environment with ongoing training and