ITS and Tolling Systems Technician

Service Stream; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Service Stream seeks an ITS and Tolling Systems Technician to support operation and maintenance of tolling and motorway ITS deployments.

Based in NSW, you will work across tolling, ITS devices, CCTV, VSLS, VMS, METS, IP networks and field equipment, performing fault finding, preventative maintenance and incident response.

This role offers long-term career stability and growth within a specialist transport technology environment.

Qualifications

• Experience in IT, OT or technical support environments.
• Experience diagnosing faults across hardware, software and communications.
• Understanding of IP networking fundamentals (Ethernet, switches, connectivity).
• Experience using diagnostic apps and monitoring tools.
• Strong troubleshooting, documentation and communication skills.
• Current unrestricted driver’s licence.

Responsibilities

• Provide Level 1 support for tolling systems and roadside equipment.
• Monitor alarms and perform remote diagnostics and on-site fault investigations.
• Support ITS assets such as VSLS, VMS, CCTV and METS.
• Use tools to assess system health and perform service recovery activities.
• Diagnose hardware, software, networking and comms faults.
• Record defects and maintenance in the Asset Management System.
• Coordinate with control rooms, vendors and support teams during incidents.

Skills

IT/OT support

IP networking

Fault diagnosis

Documentation

Driver’s licence

Education

Certificate/Diploma in IT/Telecommunications/Electronics/Networking/OT/ITS

Tools

Diagnostic tools

Monitoring systems

Work-order systems

Job description

Primary Location

NSW - Eastern Creek

Job Description Summary

ITS & Tolling Systems Technician supporting Sydney's critical motorway technology infrastructure, maintaining tolling, communications and intelligent transport systems.

About the Role

Join a Team That Keeps Sydney Moving

We are seeking an ITS and Tolling Systems Technician to support the operation and maintenance of critical roadside technology and tolling infrastructure. Working across tolling systems, Intelligent Transport Systems (ITS) devices, communications networks and field equipment, you will play a key role in ensuring reliable motorway operations and responding to incidents that impact network performance.

This is an excellent opportunity for someone with an IT, telecommunications, networking, electronics or operational technology background looking to develop their career in a highly specialised transport technology environment.

The Westlink M7 Motorway is one of Australia's most significant urban motorways, supporting the movement of people and freight across Western Sydney 24 hours a day. This role offers long-term career stability and the opportunity to work across a diverse range of electrical, tolling and operational technology systems in a complex transport environment.

As an ITS and Tolling Systems Technician, you will provide frontline technical support for tolling and motorway technology systems, undertaking fault finding, preventative maintenance and incident response activities across a range of roadside assets.

You will work closely with operational teams, control rooms, vendors and specialist support providers to ensure systems remain available, operational and safe.

Key Responsibilities

• Provide Level 1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.
• Monitor and respond to tolling and ITS alarms, undertaking remote diagnostics and on-site fault investigations.
• Support motorway ITS assets including:
  • Variable Speed Limit Signs (VSLS)
  • Variable Message Signs (VMS)
  • CCTV Systems
  • Meteorological Monitoring Systems (METS)
  • Vehicle Detection Systems (IVLD)
• Use diagnostic and management tools to assess system health, alarms, communications and equipment performance.
• Perform approved restart, reset and service recovery activities.
• Diagnose first‑line hardware, software, networking and communications faults.
• Conduct scheduled inspections and preventative maintenance activities.
• Coordinate with Traffic Control Rooms, vendors and specialist support teams during incidents and planned works.
• Record all defect information, maintenance activities and fault resolutions within the Asset Management System.
• Maintain spare parts, tools, test equipment and support assets.
• Comply with cybersecurity, access control and change management requirements.
• Participate in ongoing training and competency development programs.

About You

You are a technically minded professional who enjoys troubleshooting complex systems and working in a field-based operational environment. You have strong analytical skills, a methodical approach to problem‑solving and the ability to remain calm under pressure during service incidents.

Essential Skills & Experience

• Demonstrated experience in IT, operational technology or technical support environments.
• Experience diagnosing faults across integrated hardware, software and communications systems.
• Understanding of IP networking fundamentals including Ethernet, switches, connectivity and network fault isolation.
• Experience using diagnostic applications, monitoring systems and work-order management tools.
• Strong troubleshooting, documentation and communication skills.
• Current unrestricted driver’s licence.

Desirable Experience

• Intelligent Transport Systems (ITS).
• Electronic tolling systems.
• Telecommunications or networking environments.
• High‑availability operational environments.
• CCTV, VMS, VSLS, vehicle detection or environmental monitoring systems.
• Kapsch and/or Q‑Free tolling platforms.
• Working with control rooms, vendors and specialist technology providers.

Qualifications

• Certificate, Diploma or equivalent industry experience in:
  • Information Technology
  • Telecommunications
  • Electronics
  • Networking
  • Operational Technology
  • Intelligent Transport Systems

Desirable:

• NSW Electrical Licence
• Current CPR/LVR Certification
• Kapsch and Q-Free training or certifications

What You’ll Bring

• Strong fault‑finding skills across hardware, software, communications and power systems.
• Knowledge of CCTV, VMS, VSLS and other roadside operational technology.
• Understanding of serial communications and IP‑based networking environments.
• Ability to interpret technical documentation, wiring diagrams and operating procedures.
• Experience performing system health checks and service recovery activities.
• Awareness of cybersecurity and operational technology security requirements.
• Commitment to safe work practices in roadside and live operational environments.
• A collaborative, proactive and customer‑focused approach.

Working Arrangements

• Monday to Friday roster operating between 6:00am and 6:00pm
• Participation in an after‑hours on‑call roster
• Planned night works may be required from time to time

Why Join Us?

• Opportunity to work on critical motorway and transport technology infrastructure.
• Exposure to industry‑leading tolling and ITS technologies.
• Ongoing training and development opportunities.
• Diverse and challenging technical environment.
• Supportive team culture with opportunities for career growth.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals, veterans, and candidates from diverse cultural backgrounds.

About Service Stream

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.

We provide end‑to‑end engineering, operations, and asset management solutions to some of Australia's most recognised organisations and are committed to creating a safe, inclusive, and diverse workplace where everyone can thrive.

Department

Field Services