Field IoT Engineer & Partner Training Specialist

VERIDAPT; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

VERIDAPT is seeking a Field Services Engineer to join our Field Services team and support Australian customers with our industrial IoT hardware and fuel management solutions.

You will provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia. The role involves working closely with Solution Engineers and BDMs to upskill partners and own their technical performance from installation to commissioning.

Qualifications

• Engineering degree and industrial experience preferred.
• Experience with instrumentation and control systems.
• Ability to train and support partners and customers.
• Strong problem-solving and fault-finding skills.
• Valid driver's license and willingness to travel across Australia.
• Excellent written and verbal communication skills.
• Flexibility to work across office, site and home environments.
• Proven ability to document technical information clearly.

Responsibilities

• Provide onsite and remote technical training and support to service partners.
• Oversee onsite work and maintain regular communication with partners during projects.
• Conduct site and vehicle audits as required.
• Assist partners with technical materials, troubleshooting guides and installation support.
• Provide remote assistance during installation and commissioning.
• Troubleshoot hardware and software issues for partners and customers.
• Support the Customer Success team with Tier 2 engineering for site issues.
• Maintain product knowledge and provide feedback to improve outcomes.

Skills

Networking knowledge

Troubleshooting

Communication

MS Office (Word/Excel/PowerPoint)

Customer training

Field service

Education

Bachelor's degree in Electrical Engineering

Job description

VERIDAPT is seeking a Field Services Engineer to join our Field Services team and support Australian customers with our industrial IoT hardware and fuel management solutions.

You will provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia. The role involves working closely with Solution Engineers and BDMs to upskill partners and own their technical performance from installation to commissioning.