Field Services Engineer

VERIDAPT; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

VERIDAPT is seeking a Field Services Engineer to join our Field Services team and support Australian customers with our industrial IoT hardware and fuel management solutions.

You will provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia. The role involves working closely with Solution Engineers and BDMs to upskill partners and own their technical performance from installation to commissioning.

Qualifications

• Engineering degree and industrial experience preferred.
• Experience with instrumentation and control systems.
• Ability to train and support partners and customers.
• Strong problem-solving and fault-finding skills.
• Valid driver's license and willingness to travel across Australia.
• Excellent written and verbal communication skills.
• Flexibility to work across office, site and home environments.
• Proven ability to document technical information clearly.

Responsibilities

• Provide onsite and remote technical training and support to service partners.
• Oversee onsite work and maintain regular communication with partners during projects.
• Conduct site and vehicle audits as required.
• Assist partners with technical materials, troubleshooting guides and installation support.
• Provide remote assistance during installation and commissioning.
• Troubleshoot hardware and software issues for partners and customers.
• Support the Customer Success team with Tier 2 engineering for site issues.
• Maintain product knowledge and provide feedback to improve outcomes.

Skills

Networking knowledge

Troubleshooting

Communication

MS Office (Word/Excel/PowerPoint)

Customer training

Field service

Education

Bachelor's degree in Electrical Engineering

Job description

VERIDAPT is seeking a Field Services Engineer to join our Field Services team, reporting to the Head of Field Services & Safety. This role is central to ensuring our service partners deliver outstanding outcomes for VERIDAPT’s Australian customers, supporting our industrial IoT hardware and fuel management solutions.

About the Role

You’ll provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia.

Working closely with Solution Engineers and BDMs, you’ll help upskill our service partners, act as their primary technical point of contact, and take ownership of their technical performance through ongoing feedback, troubleshooting support and targeted training.

You’ll play a key role in maintaining high technical standards across project delivery and ongoing customer support, while helping partners confidently install, commission and support VERIDAPT solutions in the field.

What you’ll be doing

You’ll work across service partner support, project delivery, customer success and sales support, including:

• Providing onsite and remote technical training and support to VERIDAPT service partners.
• Supporting and overseeing onsite work and maintaining regular communication with partners during project delivery.
• Conducting site and vehicle audits where required.
• Assisting partners with technical training material, troubleshooting guides and installation support.
• Providing remote technical assistance during installation and commissioning.
• Troubleshooting technical issues for service partners and customers.
• Working with our Customer Success team to provide Tier 2 engineering and technical support for site issues.
• Maintaining strong product knowledge and providing feedback internally based on customer and partner experience.
• Conducting site audits and gathering technical information to assist the Sales team with project scoping and quotations.
• Identifying opportunities to improve outcomes for existing customers.
• Ensuring safe systems of work and VERIDAPT WHS&E requirements are followed.

About you

We’re looking for someone who combines strong technical capability with the ability to communicate clearly and build trusted relationships with customers and service partners.

You’ll ideally bring:

• A degree in Electrical Engineering or a related discipline.
• At least 2 years’ experience in electrical service within an industrial environment.
• Experience with instrumentation and control systems.
• Strong networking and communications knowledge.
• Strong investigation and troubleshooting capability across both hardware and software systems.
• Excellent verbal and written communication skills.
• Confidence training and supporting people with different levels of technical experience.
• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• A valid driver’s license.
• Flexibility to work across a mix of office, site and home environments.

The kind of person who’ll thrive at VERIDAPT

You’re proactive, collaborative and comfortable taking ownership of technical problems through to resolution. You build positive working relationships, look for opportunities to continuously improve, and approach decisions with both the customer and commercial outcome in mind.

At VERIDAPT, our values are centred around innovating with purpose, tenacity, collaboration and trust, and we’re looking for someone who brings those behaviours to the way they work with colleagues, partners and customers.

Ready to join us?

If you’re an Electrical Engineer or technical service professional who enjoys getting out into the field, solving complex problems and helping others build their technical capability, we’d love to hear from you.