Field Services Engineer - IoT & Industrial Training Expert

Veridapt; Mackay Regional; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

VERIDAPT in Australia is seeking a Field Services Engineer to join our Field Services team, reporting to the Head of Field Services & Safety. You will provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia.

The role involves upskilling service partners, leading onsite and remote support, audits, and assisting with installation, commissioning and ongoing product support.

Qualifications

• Degree in Electrical Engineering or related discipline.
• At least 2 years’ experience in electrical service within an industrial environment.
• Experience with instrumentation and control systems.
• Strong networking and communications knowledge.
• Strong investigation and troubleshooting capability across hardware and software.
• Excellent verbal and written communication skills.
• Confident training and supporting people with different levels of technical experience.
• Strong Microsoft Office skills, including Word, Excel and PowerPoint.
• A valid driver’s license.
• Flexibility to work across office, site and home environments.

Responsibilities

• Providing onsite and remote technical training and support to VERIDAPT service partners.
• Supporting and overseeing onsite work and maintaining regular communication with partners during project delivery.
• Conducting site and vehicle audits where required.
• Assisting partners with technical training material, troubleshooting guides and installation support.
• Providing remote technical assistance during installation and commissioning.
• Troubleshooting technical issues for service partners and customers.
• Working with our Customer Success team to provide Tier 2 engineering and technical support for site issues.
• Maintaining strong product knowledge and providing feedback internally based on customer and partner experience.
• Conducting site audits and gathering technical information to assist the Sales team with project scoping and quotations.
• Identifying opportunities to improve outcomes for existing customers.
• Ensuring safe systems of work and VERIDAPT WHS&E requirements are followed.

Skills

Electrical knowledge

Troubleshooting

Communication

Training others

Driver's license

Education

Bachelor's Degree in Electrical Engineering

Tools

Instrumentation and control systems

MS Office (Word, Excel, PowerPoint)

Job description

VERIDAPT in Australia is seeking a Field Services Engineer to join our Field Services team, reporting to the Head of Field Services & Safety. You will provide technical expertise, training and support across multiple disciplines as our partners deliver services to customers across Australia.

The role involves upskilling service partners, leading onsite and remote support, audits, and assisting with installation, commissioning and ongoing product support.