Field-Based Client Relationship Lead

Kinyara Health; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Short-term incentive

Autonomous field role

Novated leasing

Flexible working

Career development

Growing national group

Values-led culture

Job summary

Kinyara Health is seeking a Client Relationship Specialist to join our field-based team across Melbourne. You will guide older Australians and their families through Support at Home options, manage the end-to-end client journey from enquiry to onboarding, and build lasting care relationships in the community.

You will be out meeting prospective clients in their homes, balancing pace and accountability in a performance-driven environment, while prioritising excellent client experience.

Qualifications

• Experience in sales, business development, customer service or another relationship-led role.
• Confidence assessing needs and translating them into practical, tailored recommendations.
• Strong communication, questioning and active listening skills.
• Ability to manage a pipeline and maintain consistent follow-up.
• Good organisation and confidence using CRM systems.

Responsibilities

• Lead in-home consultations, understanding client needs and guiding them towards the right care solution.
• Build trust with clients and families and help them make confident, informed decisions.
• Conduct timely follow-up and progression of enquiries to maintain momentum.
• Manage your own pipeline and prioritise activity to achieve consistent outcomes.
• Work closely with Growth and local service teams to support a smooth transition into care.
• Provide clear, practical information on services, pricing and onboarding requirements.
• Maintain accurate client documentation and CRM records.

Skills

Sales experience

Relationship building

Active listening

Time management

Tools

CRM systems

Job description

Kinyara Health is seeking a Client Relationship Specialist to join our field-based team across Melbourne. You will guide older Australians and their families through Support at Home options, manage the end-to-end client journey from enquiry to onboarding, and build lasting care relationships in the community.

You will be out meeting prospective clients in their homes, balancing pace and accountability in a performance-driven environment, while prioritising excellent client experience.