Field-Based Client Care & Sales Specialist

Kinyara Health; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Short-term incentive

Novated leasing

Flexible working

Career development

Community relationships

Growing national group

Values-led culture

Job summary

Kinyara Health is seeking a Client Relationship Specialist to connect with individuals and families, guiding them through home care options in Melbourne. The role blends sales, service and genuine care, owning the end-to-end client journey from enquiry to onboarding.

You will be out on the road, meeting clients in their homes, with phone and community engagement supporting the broader journey. A performance-driven environment rewards outcomes with flexible work where appropriate.

Qualifications

• Experience in sales, business development, customer service or another relationship-led role.
• Ability to build trust quickly and guide conversations to outcomes.
• Strong communication, questioning and active listening skills.
• Comfortable managing a pipeline and maintaining follow-up.

Responsibilities

• Lead in-home consultations, understanding client needs and guiding them towards the right care solution.
• Build trust with clients and families and help them make confident, informed decisions.
• Conduct timely follow-up and progression of enquiries to maintain momentum.
• Manage your own pipeline and prioritise activity to achieve consistent outcomes.
• Work closely with Growth and local service teams to support a smooth transition into care.
• Provide clear, practical information on services, pricing and onboarding requirements.
• Maintain accurate client documentation and CRM records.

Skills

Sales experience

Business development

Customer service

Relationship management

Tools

CRM systems

Job description

Kinyara Health is seeking a Client Relationship Specialist to connect with individuals and families, guiding them through home care options in Melbourne. The role blends sales, service and genuine care, owning the end-to-end client journey from enquiry to onboarding.

You will be out on the road, meeting clients in their homes, with phone and community engagement supporting the broader journey. A performance-driven environment rewards outcomes with flexible work where appropriate.