Field-Based In-Home Care Relationship Consultant

Kinyara Health; Melbourne; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Short-term incentive scheme

Novated leasing

Flexible working arrangements

Job summary

KinyaraHealth is seeking a Client Relationship Specialist to be the first point of contact for individuals and families exploring home care in Melbourne and surrounding areas. You will blend sales, service, and genuine care to guide older Australians through care options and onboarding.

You will be out on the road most days, visiting clients in their homes, with CRM-backed follow-ups and collaboration with Growth and local service teams to ensure smooth transitions into care.

Qualifications

• Experience in sales, business development, customer service or another relationship-led role.
• Strong communication and active listening skills.
• Ability to manage a pipeline and follow up consistently.

Responsibilities

• Lead in-home consultations and guide clients to the right care solution.
• Build trust with clients and families to support informed decisions.
• Conduct timely follow-up to maintain momentum and progression.

Skills

Sales experience

Customer service

CRM knowledge

Communication skills

Active listening

Tools

CRM systems

Job description

KinyaraHealth is seeking a Client Relationship Specialist to be the first point of contact for individuals and families exploring home care in Melbourne and surrounding areas. You will blend sales, service, and genuine care to guide older Australians through care options and onboarding.

You will be out on the road most days, visiting clients in their homes, with CRM-backed follow-ups and collaboration with Growth and local service teams to ensure smooth transitions into care.