Field-Based Client Advocate for Home Care & Community Outreach

Kinyara Health; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Short-term incentive scheme

Novated leasing

Flexible working arrangements

Community relationships

Job summary

Kinyara Health is hiring a Client Relationship Specialist to be the first point of contact for individuals and families exploring home care in Melbourne. You will guide older Australians through Support at Home options and lead end-to-end client journeys, from initial enquiry to onboarding, building trust and converting interest into long-term care relationships.

This field-based, on-the-road role requires strong relationship-building, commercial awareness with empathy, and the ability to manage

Qualifications

• Experience in sales, business development, customer service or another relationship-led role.
• Confidence assessing needs and translating them into practical recommendations.
• Strong communication, questioning and active listening skills.
• Ability to manage a pipeline and maintain consistent follow-up.
• Good organisation and confidence using CRM systems.
• Sound judgement and a genuine care for the client experience.

Responsibilities

• Lead in-home consultations, understanding client needs and guiding them towards the right care solution.
• Build trust with clients and families and help them make confident, informed decisions.
• Conduct timely follow-up and progression of enquiries to maintain momentum.
• Manage your own pipeline and prioritise activity to achieve consistent outcomes.
• Work closely with Growth and local service teams to support a smooth transition into care.
• Provide clear, practical information on services, pricing and onboarding requirements.
• Maintain accurate client documentation and CRM records.

Skills

Sales experience

Customer service

Business development

CRM experience

Job description

Kinyara Health is hiring a Client Relationship Specialist to be the first point of contact for individuals and families exploring home care in Melbourne. You will guide older Australians through Support at Home options and lead end-to-end client journeys, from initial enquiry to onboarding, building trust and converting interest into long-term care relationships.

This field-based, on-the-road role requires strong relationship-building, commercial awareness with empathy, and the ability to manage