Premium Appliances Workshop Technician: Repair & Diagnose

Fisher & Paykel Customer Services Pty Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Fisher & Paykel is seeking a Workshop Technician in Melbourne to diagnose, repair, and test premium appliances in our workshop. You’ll join our Customer Experience Team and work with experienced technicians to deliver exceptional service outcomes and build specialist product knowledge.

You will hold Electrical Safety and Refrigerant Handling Licences (ARCtick) or have the ability to obtain them, and you’ll read manuals and schematics to fix complex faults.

Qualifications

• Electrical Safety Licence (Victorian Restricted Electrical Worker's Licence).
• Refrigerant Handling Licence (ARCtick), or the ability to obtain one.
• Experience diagnosing, troubleshooting, and repairing appliances, electronics, or related products.
• Ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong problem-solving skills and a methodical approach to fault finding and repair work.
• Excellent attention to detail and a commitment to quality workmanship.
• Strong communication skills and confidence working with a range of customers and internal stakeholders.
• Intermediate computer skills, including Microsoft Office and digital service systems.
• A collaborative attitude with the ability to work independently and manage competing priorities.
• A strong commitment to workplace health and safety.

Responsibilities

• Diagnose, evaluate, repair, and test domestic appliances, ensuring high-quality repairs and reliable product performance.
• Determine appropriate repair solutions and prepare accurate repair assessments and quotations for customers.
• Complete service documentation, customer records, repair reports, and other administrative requirements accurately and efficiently.
• Maintain inventory, spare parts, and workshop resources to support efficient operations and timely repair turnaround.
• Support customers and internal teams by providing technical expertise and delivering exceptional service outcomes.
• Continuously develop your technical expertise through ongoing training, service manuals, and hands-on learning opportunities.
• Maintain compliance with Health, Safety and Environmental (HSE) requirements, ensuring all work is completed safely and in accordance with company policies and procedures.

Skills

Electrical Safety Licence

Refrigerant Handling Licence

Appliance repair experience

Technical manuals & schematics

Problem-solving

Attention to detail

Communication skills

MS Office

Team collaboration

Tools

Digital service systems

Job description

Fisher & Paykel is seeking a Workshop Technician in Melbourne to diagnose, repair, and test premium appliances in our workshop. You’ll join our Customer Experience Team and work with experienced technicians to deliver exceptional service outcomes and build specialist product knowledge.

You will hold Electrical Safety and Refrigerant Handling Licences (ARCtick) or have the ability to obtain them, and you’ll read manuals and schematics to fix complex faults.