Federal IT Operations Manager | Engineering Leader

Kinetic IT; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Kinetic IT in Sydney seeks an Operations Manager embedded with a Federal Government account to lead a multidisciplinary engineering team and act as the main client liaison. Focus is on people leadership, operational oversight and stakeholder management.

You don\'t need hands-on engineering work; success comes from building high-performing teams, optimizing processes, and delivering exceptional service.

Qualifications

• Must hold an active AGSVA Security Clearance (NV1 or NV2).
• Proven experience leading and developing teams of technical specialists, managing performance, priorities, resourcing and escalations.
• Ability to motivate a multidisciplinary team, fostering a collaborative, accountable and high-performing team culture.
• Proactively build and maintain trusted client relationships as a dedicated point of contact, leveraging strong stakeholder management skills to ensure ongoing satisfaction and consistently exceed expectations.
• Capability to champion continuous improvement, strengthen operational processes and optimise team capability and resource utilisation to maintain service quality.

Responsibilities

• Lead and develop a multidisciplinary team of engineers across network, cloud, infrastructure and SOE.
• Oversee performance, priorities, resourcing and escalations.
• Serve as a key customer liaison to ensure exceptional service delivery.

Skills

Active AGSVA security clearance NV1/NV

People leadership

Stakeholder management

Client relationship management

Continuous improvement

Vendor collaboration

Job description

Kinetic IT in Sydney seeks an Operations Manager embedded with a Federal Government account to lead a multidisciplinary engineering team and act as the main client liaison. Focus is on people leadership, operational oversight and stakeholder management.

You don\'t need hands-on engineering work; success comes from building high-performing teams, optimizing processes, and delivering exceptional service.