Operations Manager

Kinetic IT; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Kinetic IT seeks an Operations Manager to lead a multidisciplinary team of engineers onsite with a Federal Government customer. The role focuses on people leadership, operational oversight and stakeholder management rather than hands-on technical work.

You'll guide capability and workload planning, drive performance and continuous improvement, and foster an inclusive, high-performing culture. The position emphasizes customer liaison and service delivery excellence.

Qualifications

• Must hold an active AGSVA Security Clearance (NV1 or NV2).
• Proven experience leading and developing teams of technical specialists, managing performance and escalations.
• Ability to motivate a multidisciplinary team, fostering a collaborative, accountable and high-performing team culture.
• Build and maintain trusted client relationships with strong stakeholder management.
• Champion continuous improvement and optimize operations to maintain service quality.
• Collaborate with vendors and partners to manage resources and deliver services.

Responsibilities

• Lead and develop a multidisciplinary team of engineers across network, cloud, infrastructure and SOE.
• Oversee operational activities, capability and workload planning within the Federal Government account.
• Drive performance, continuous improvement and exceptional customer service.
• Create an enjoyable and inclusive workplace.

Job description

As a technical Operations Manager embedded onsite within one of Kinetic IT’s Federal Government customer environments, we’re seeking a dynamic people leader to oversee a team of multi-disciplinary Engineers while also serving as a key customer liaison to ensure exceptional service delivery. You don’t need to be a hands‑on technical specialist; success in this role is centred on strong people leadership, operational oversight and stakeholder management.

Your primary focus will be leading and developing a multidisciplinary team of engineers across network, cloud, infrastructure and SOE. Within the Federal Government account, you’ll oversee operational activities, capability and workload planning, while driving performance, continuous improvement and exceptional customer service. You’ll also help create an enjoyable and inclusive workplace.

What were looking for?

• Must hold an active AGSVA Security Clearance (NV1 or NV2)
• Proven experience leading and developing teams of technical specialists, managing performance, priorities, resourcing and escalations
• Ability to motivate a multidisciplinary team, fostering a collaborative, accountable and high-performing team culture
• Proactively build and maintain trusted client relationships as a dedicated point of contact, leveraging strong stakeholder management skills to ensure ongoing satisfaction and consistently exceed expectations.
• Capability to champion continuous improvement, strengthen operational processes and optimise team capability and resource utilisation to maintain service quality
• A collaborative mindset to work effectively with vendors and partners to manage resources and deliver exceptional services and products

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end‑of‑year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.