Fan Experience & Membership Services Associate

Perth Bears; Western Australia; On-site; AUD 30,000 - 41,000; Full time

Job summary

The Perth Bears are seeking a casual customer service representative to welcome fans, help with memberships, and answer ticketing enquiries in Western Australia. You will be a first point of contact for members and supporters, delivering friendly service across phone, email, and digital channels.

In this role you will assist with sales, renewals, account access, and campaign support, while keeping records accurate and helping grow the Bears community.

Qualifications

• Experience in customer service, retail, hospitality, administration, call centre, or contact centre environments.
• Excellent communication and interpersonal skills.
• A genuine passion for helping people.
• Strong ability to learn new systems quickly.

Responsibilities

• Deliver outstanding customer service via phone, email, and digital channels.
• Assist with memberships, renewals, upgrades, and account enquiries.
• Support fans with ticketing, digital memberships, and online account access.
• Process membership transactions and maintain accurate customer records.
• Contribute to member acquisition and retention campaigns.
• Assist with match-day and event-related customer service activities.
• Help create positive experiences that turn fans into lifelong members.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tech savvy

Tools

CRM

Ticketing systems

MS Office

Job description

The Perth Bears are seeking a casual customer service representative to welcome fans, help with memberships, and answer ticketing enquiries in Western Australia. You will be a first point of contact for members and supporters, delivering friendly service across phone, email, and digital channels.

In this role you will assist with sales, renewals, account access, and campaign support, while keeping records accurate and helping grow the Bears community.