Family Services Practitioner (Lead)

MPower; Warrnambool; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Health and wellbeing programs

Flexible working environment

Professional development

Generous salary packaging options

Job summary

Mpower is seeking a Family Services Practitioner (Lead) in Warrnambool to provide leadership, coaching and mentoring to a team while continuing to deliver casework and in-home support to families. The role fosters family-centred practice and strengthens parenting confidence across culturally diverse communities.

The position allows flexibility to work from different Mpower sites with a focus on quality outcomes and compliance with the Social, Community, Home Care and Disability Services Industry

Qualifications

• Diploma of Community Services as a minimum qualification.
• Experience in leadership, facilitating and coaching staff to improve practice and outcomes for families.

Responsibilities

• Provide leadership, coaching and mentoring to a team of Family Services Practitioners.
• Deliver casework and in-home support to families facing challenges.
• Develop tailored support plans and strengthen parenting confidence.
• Collaborate with the Coordinator Family Services on quality practice development.

Skills

Leadership

Coaching

Mentoring

Team Management

Reflective Practice

Education

Diploma of Community Services

Job description

Family Services Practitioner (Lead)

Full Time (Part time considered for the right applicant)

Mpower Inc. has an exciting opportunity for a leadership role within our Family Services team. Mpower Family Services delivers a suite of DFFH funded programs designed to improve outcomes for vulnerable children and young people by working in partnership with families to enhance their ability to support their children and maximise life opportunities. Our Family Services Practitioners play a vital role by ensuring that children, young people, and their families are effectively connected to the appropriate services and supports. Our Family Service’s work is family-led and child-centred, ensuring that the voices of parents, carers, young people, and children are heard and actively shape the supports they receive.

Who is Mpower

Mpower is a local, accredited, not-for-profit community based organisation servicing South West Victoria. Established in 1975, the operation of Mpower has grown from a small voluntary service to an accredited agency employing more than 130 staff, providing a range of clinical and support services to over 1200 families regionally.

The Role

The Family Services Practitioner (Lead) will provide leadership, coaching, and mentoring to a team of Family Services Practitioners. This includes facilitating reflective practice, monitoring service quality, and advising staff on professional development to enhance their skills in working with families.

In addition to these leadership responsibilities, the role will continue to deliver casework and in-home support to families experiencing challenges. As a Family Services Practitioner, the position will focus on developing tailored support plans, strengthening parenting confidence and capacity, and fostering healthier family relationships—ultimately creating better opportunities and outcomes for children.

The Family Services Practitioner (Lead) is offered up to Full Time and is flexible, allowing you the opportunity to work from any one of our Mpower sites (Warrnambool, Portland, or Hamilton) acknowledging that currently most staff work from the Warrnambool Office.

The ideal candidate will have experience and qualifications in Family Services and hold a Diploma of Community Services as a minimum qualification. Leadership and experience in facilitating and coaching staff to improve practice and outcomes for families is essential. The Family Services Practitioner (Lead) will work closely with the Coordinator Family Services around quality practice development needs and opportunities.

What We Offer

We are proud and motivated to be an employer of choice in our local community and confidently offer:

• A dynamic and vibrant team environment where employee support is a priority
• Health and wellbeing programs
• Generous salary packaging options
• A flexible working environment
• Opportunities for Professional Development

If you would like to discuss this opportunity further, please contact Pattrina Markey Coordinator Family Services (03) 5561 8*** or *******@mpower.org.au

Employment terms and conditions are in line with the Social, Community, Home Care and Disability Services Industry Award 2010, with the applicable classification at Level 5 or as negotiated.

To obtain a copy of the position description, please visit the Mpower website: https://www.mpower.org.au/employment/

Applications close Sunday 18thOctober 2026. Applications should include a cover letter, resume, and details of three professional referees. Applicants may be shortlisted and interviewed prior to the closing date.

People from diverse backgrounds are encouraged to apply. Mpower upholds a working environment that is free from discrimination in accordance with Equal Opportunity.