Family Services Partner

Goodstart Early Learning; Brisbane; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Salary packaging

Discounted childcare

Fitness Passport

Health benefits

Exclusive discounts

Flu shot

Extra leave

First Nations support

Growth opportunities

Job summary

Goodstart Early Learning is seeking a Family Services Partner to support families and centres with enrolment, accounts and childcare information. You will handle enquiries via phone, email, and digital channels, delivering friendly, accurate service that upholds our quality standards.

Experience in customer service and strong communication are key. The role offers flexible work arrangements and opportunities to grow within a supportive team dedicated to safeguarding children.

Qualifications

• Experience in a customer service, administration or contact centre environment.
• Strong verbal and written communication skills with a genuine passion for helping people.
• Excellent attention to detail and confidence managing data and customer information.
• The ability to navigate multiple systems while maintaining accuracy and efficiency.

Responsibilities

• Support families and centres with a wide range of enquiries via phone, email and digital channels.
• Assist with enrolment, childcare subsidy, account and centre-related enquiries.
• Accurately processing customer requests and maintaining records across multiple systems.
• Build positive relationships through empathetic, professional communication.
• Meet service and quality standards while contributing to team performance goals.
• Collaborate with colleagues and leaders to continuously improve the customer experience.

Skills

Customer service experience

Strong communication

Data handling

Multichannel support

Attention to detail

Organisational skills

Working with Children Check

Child Safety Training

Job description

Employment Type: Part-time and full-time opportunities considered

At Goodstart, every interaction matters. As a Family Services Partner, you'll be the friendly and knowledgeable voice supporting families throughout their early learning journey. Whether assisting with enrolments, answering account enquiries, or helping families navigate childcare information, you'll play an important role in creating positive experiences that make families feel valued, informed, and supported.

Working within our Family Services team, you'll deliver exceptional customer service across a variety of channels while ensuring enquiries are resolved accurately, efficiently, and with care.

Your Impact:

• Supporting families and centres with a wide range of enquiries via phone, email and digital channels.
• Assisting with enrolment, childcare subsidy, account and centre-related enquiries.
• Accurately processing customer requests and maintaining records across multiple systems.
• Building positive relationships through empathetic, professional communication.
• Meeting service and quality standards while contributing to team performance goals.
• Collaborating with colleagues and leaders to continuously improve the customer experience.
• Adapting to changing priorities in a fast-paced, high-volume environment.

WhatGoodstart can offer you:

• Flexible work arrangements giving you choice about when and how work will be done in order to bettermanage your work and non-work needs
• Salary packaging benefits available through AccessPay (eligibility applies)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You'll bring to the table:

• Experience in a customer service, administration or contact centre environment.
• Strong verbal and written communication skills with a genuine passion for helping people.
• Excellent attention to detail and confidence managing data and customer information.
• The ability to navigate multiple systems while maintaining accuracy and efficiency.
• Strong organisational skills and the ability to manage competing priorities.
• A resilient and adaptable approach with a positive, team-focused mindset.
• Current QLD Working with Children Check
• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

Supporting our people and protecting our children

We're an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We're also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

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