XapCare Partner

Goodstart Early Learning Ltd; Queensland; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement (Mon-Fri)

Full training across systems

Team culture and collaboration

Staff discounts on childcare

Wellbeing program and voluntary leave

Job summary

Goodstart is seeking a Customer Care role in South East Queensland. The XapCare Partner will be the first point of contact for childcare management inquiries, solving day-to-day challenges and supporting centre teams to focus on delivering excellent service.

Vous will handle internal requests, demonstrate strong communication, and work across multiple systems in a fast-paced environment. Hybrid, Mon-Fri, with comprehensive training and growth opportunities.

Qualifications

• Customer-focused with a friendly demeanour.
• Excellent written and oral communication skills.
• Able to manage multiple systems in a high-volume environment.
• Highly organized with strong attention to detail.
• Willing to learn and grow your knowledge.
• Experience in customer care, retail, hospitality, or call centre roles.

Responsibilities

• Be customer focused with a friendly, inquisitive demeanour.
• Have exceptional written and oral communication skills with adaptability.
• Be able to manage multiple systems in a high-paced, high-volume environment.
• Be highly organised with attention to detail and a great work ethic.
• Be tech savvy with a willingness to learn and grow your knowledge.
• Have a passion for investigation and solving problems.
• Have intermediate Microsoft Suite experience including Excel, Word, and Teams.
• Liaise with internal teams to ensure accurate and timely processing of requests.
• Be a team player with the ability to work autonomously when required.
• Hold a QLD Blue card or be willing to obtain.
• Reside in South East Queensland and have access to reliable transport.
• Completed National Child Safety Training.
• Have knowledge of Xap or other childcare management system.
• Have knowledge of the child care subsidy (CCS).
• Have understanding or awareness of the Inclusion Support Program (ISP).
• Have previous experience in customer care, retail, hospitality or call centre roles

Skills

Customer service

Communication

Multitasking

Attention to detail

Tech savvy

Investigation & problem solving

MS Office (Excel/Word/Teams)

Tools

XapCare system

Job description

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Location:Murarrie, QLD (Turrbal and Yuggera peoples)

Employment Type: Permanent Full-time

Do you take pride in delivering exceptional customer service?

Are you seeking a Monday to Friday role that supports work/life balance?

Do you thrive in a dynamic, fast-paced environment?

Your Impact:

As a XapCare Partner you will be a customer care specialist, playing a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most – supporting children and families.

You’ll be the first point of contact for internal childcare management enquiries, using your natural technology problem solving skills to provide timely and effective solutions. Bring your energy, curiosity and commitment to great service, and make a real difference every day!

You will:

• Be customer focused with a friendly, inquisitive demeanour
• Have exceptional written and oral communication skills with adaptability
• Be able to manage multiple systems and excel in a high- paced, high-volume environment
• Be highly organised with attention to detail and a great work ethic
• Be tech savvy with a willingness to learn and grow your knowledge
• Have a passion for investigation and solving problems
• Have intermediate Microsoft Suite experience including Excel, Word, and Teams
• Liaise with internal teams to ensure accurate and timely processing of requests
• Be a team player with the ability to work autonomously when required
• Hold a QLD Blue card or be willing to obtain
• Reside in South East Queensland and have access to reliable transport
• Completed National Child Safety Training
• Have knowledge of Xap or other childcare management system
• Have knowledge of the child care subsidy (CCS)
• Have understanding or awareness of the Inclusion Support Program (ISP)
• Have previous experience in customer care, retail, hospitality or call centre roles

What Goodstart can offer you:

• Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights!
• Full training across our systems and platforms
• Excellent team culture based on collaboration and support
• The chance to make a real difference in the lives of our centre teams
• Personal and career growth opportunities with a strong emphasis on individual development
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.