Account Services Officer

Goodstart Early Learning; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Salary packaging benefits

Discounted childcare

Fitness Passport

Health care discounts

Exclusive discounts

Annual flu shot

Additional leave options

First Nations support

Résumé du poste

Goodstart is seeking an Accounts Services Officer to support centres across Australia. You will process family payments, manage direct debits, generate invoices and assist with debtor management, ensuring accuracy and timely responses to enquiries.

Strong Excel skills and SAP experience are highly regarded. You will work within our Finance & Business Services team at the Centre Support Office, contributing to financial accuracy, compliance and service excellence for nearly 700 centres.

Qualifications

• Experience in Accounts Receivable, Billing, Finance Administration or a similar role.
• Outstanding customer service and relationship-building skills.
• Strong attention to detail and a commitment to accuracy.
• Ability to manage competing priorities and work independently.
• Understanding of the childcare subsidy or industry would be a bonus.
• Current QLD Working with Children Check.
• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform.

Responsabilités

• Processing and reconciling family account payments, refunds and adjustments
• Managing direct debit, BPAY and online payment processes
• Generating invoices and supporting accounts receivable activities
• Assisting centres with debtor management, payment plans and overdue accounts
• Investigating and resolving account discrepancies and payment enquiries
• Managing exiting family accounts; refunds and chasing up outstanding debtors
• Providing advice and support to centre teams in line with policies and procedures
• Maintaining accurate records and customer information across finance systems
• Supporting audit activities and maintaining compliance requirements
• Identifying opportunities to improve processes and enhance customer experiences

Connaissances

Accounts Receivable

Billing

Finance Administration

Customer service

Attention to detail

Time management

Communication skills

SAP

Childcare management systems

Outils

Excel

SAP

Childcare management systems

Description du poste

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At Goodstart, every interaction matters. As an Accounts Services Officer, you'll play a vital role in supporting our centres, families and communities by ensuring family accounts are accurate, payments are processed correctly, and enquiries are resolved with care and professionalism.

Joining our Finance & Business services team, you'll work at the heart of our Centre Support Office, helping to deliver exceptional service while contributing to the financial accuracy and operational success of nearly 700 centres across Australia.

Your Impact:

Processing and reconciling family account payments, refunds and adjustments

Managing direct debit, BPAY and online payment processes

Generating invoices and supporting accounts receivable activities

Assisting centres with debtor management, payment plans and overdue accounts

Investigating and resolving account discrepancies and payment enquiries

Managing exiting family accounts; refunds and chasing up outstanding debtors

Providing advice and support to centre teams in line with policies and procedures

Maintaining accurate records and customer information across finance systems

Supporting audit activities and maintaining compliance requirements

Identifying opportunities to improve processes and enhance customer experiences

WhatGoodstart can offer you:

Flexible work arrangements giving you choice about when and how work will be done in order to bettermanage your work and non-work needs

Salary packaging benefits available through AccessPay (eligibility applies)

Access to discounted childcare (up to 15%)

Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price

Discounted health care and access to employee wellbeing program with BUPA

Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.

Free annual flu shot (optional)

Option to purchase extra leave for even greater work life balance

First Nations Support and Cultural Leave

Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes

Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll bring to the table:

Experience in Accounts Receivable, Billing, Finance Administration or a similar role

Outstanding customer service and relationship-building skills

Strong attention to detail and a commitment to accuracy

The ability to manage competing priorities and work independently

Understanding of the childcare subsidy or industry would be a bonus

Intermediate Microsoft Excel skills and strong computer literacy

Excellent written and verbal communication skills

Experience with SAP or childcare management systems will be highly regarded

Current QLD Working with Children Check

Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform