Account Services Officer

Goodstart Early Learning; Brisbane; Sur place; AUD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Salary packaging through AccessPay

Discounted childcare (up to 15%)

Fitness Passport

Discounted health care and wellbeing (

Exclusive discounts on travel, gym, on

Free annual flu shot (optional)

Option to purchase extra leave

First Nations Support and Cultural Le​

Growth and development investment

Résumé du poste

Goodstart Early Learning is hiring an Accounts Services Officer in Murarrie, Brisbane. You will support centre accounts, ensure accurate family invoicing, process payments and respond to enquiries with care and professionalism.

You’ll join our Finance & Business Services team, contributing to financial accuracy across our 700+ centres and delivering excellent service to families and communities.

Qualifications

• Experience in Accounts Receivable, Billing or finance administration.
• Strong customer service and relationship-building skills.
• Excellent attention to detail and accuracy.
• Ability to manage competing priorities and work independently.
• Understanding of childcare subsidy or industry would be a bonus.
• Intermediate Excel and computer literacy.
• Experience with SAP or childcare management systems will be highly regarded.
• Current QLD Working with Children Check.
• Willing to obtain the National Child Safety Foundation Training completed via Geccko platform.

Responsabilités

• Processing and reconciling family account payments, refunds and adjustments.
• Managing direct debit, BPAY and online payment processes.
• Generating invoices and supporting accounts receivable activities.
• Assisting centres with debtor management, payment plans and overdue accounts.
• Investigating and resolving account discrepancies and payment enquiries.
• Managing exiting family accounts; refunds and chasing up outstanding debtors.
• Providing advice and support to centre teams in line with policies and procedures.
• Maintaining accurate records and customer information across finance systems.
• Supporting audit activities and maintaining compliance requirements.
• Identifying opportunities to improve processes and enhance customer experiences.

Connaissances

Accounts Receivable

Billing

Finance Administration

Customer Service

Attention to Detail

Excel Skills

Outils

SAP

Childcare Management Systems

Microsoft Excel

Description du poste

Role: Accounts Services Officer

Location: Murarrie, Brisbane

Employment Type : Permanent Full-Time

At Goodstart, every interaction matters. As an Accounts Services Officer, you'll play a vital role in supporting our centres, families and communities by ensuring family accounts are accurate, payments are processed correctly, and enquiries are resolved with care and professionalism.

Joining our Finance & Business services team, you'll work at the heart of our Centre Support Office, helping to deliver exceptional service while contributing to the financial accuracy and operational success of nearly 700 centres across Australia.

Your Impact

• Processing and reconciling family account payments, refunds and adjustments
• Managing direct debit, BPAY and online payment processes
• Generating invoices and supporting accounts receivable activities
• Assisting centres with debtor management, payment plans and overdue accounts
• Investigating and resolving account discrepancies and payment enquiries
• Managing exiting family accounts; refunds and chasing up outstanding debtors
• Providing advice and support to centre teams in line with policies and procedures
• Maintaining accurate records and customer information across finance systems
• Supporting audit activities and maintaining compliance requirements
• Identifying opportunities to improve processes and enhance customer experiences

WhatGoodstart Can Offer You

• Flexible work arrangements giving you choice about when and how work will be done in order to bettermanage your work and non-work needs
• Salary packaging benefits available through AccessPay (eligibility applies)
• Access to discounted childcare (up to 15%)
• Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
• Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.

You’ll Bring To The Table

• Experience in Accounts Receivable, Billing, Finance Administration or a similar role
• Outstanding customer service and relationship-building skills
• Strong attention to detail and a commitment to accuracy
• The ability to manage competing priorities and work independently
• Understanding of the childcare subsidy or industry would be a bonus
• Intermediate Microsoft Excel skills and strong computer literacy
• Excellent written and verbal communication skills
• Experience with SAP or childcare management systems will be highly regarded
• Current QLD Working with Children Check
• Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform