Family Engagement Specialist

C&K Childcare & Kindergarten; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Employee Assistance Program

Health insurance discounts

Referral bonus

Job summary

C&K Childcare & Kindergarten in Queensland is seeking a Family Engagement Specialist on a fixed-term full-time basis (6 months with possible extension), with hybrid work options (3 days in the office and 2 days working from home). You will build enrolment systems, manage enquiries and leads, and drive occupancy growth while strengthening family engagement.

You will collaborate with centre leaders and Marketing to improve conversion, ensure compliance, and create a consistent family experience

Qualifications

• Experience in business development, sales, customer engagement or enrolment management.
• Ability to work autonomously and create systems to improve customer experiences.
• Strong relationship-building and stakeholder engagement skills.
• Qualifications in Business, Marketing, Education or related field.

Responsibilities

• Build enrolment systems from the ground up and manage enquiries, leads, waitlists, and family follow-up across services.
• Own the enrolment process end to end, setting up systems, monitoring outcomes and achieving targets.
• Drive enrolment growth by improving conversion and occupancy.
• Collaborate with centre leaders and Marketing to drive performance and continuous improvement.

Skills

Business development

Sales

Customer engagement

Enrolment management

Education

Bachelor's degree in Business, Marketing, Education or related field

Job description

At C&K, our purpose is to make a positive impact on children's lives. It's what we've been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we've built a trusted reputation as Queensland's leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.

• Fixed Term Full Time opportunity for 6 months, with the possibility of extension.
• Flexible work options available, with 3 days in the office and 2 days working from home, plus flexible start and finish times.

The Family Engagement Specialist will play a key role in building the systems, processes and strategies needed to strengthen enrolments across our childcare services. We're looking for a proactive, commercially minded professional who can establish new enrolment systems and processes from the ground up, improve lead management and conversion, and create consistent ways of working across our services. Working with a high degree of autonomy, you'll take ownership of developing and implementing practical solutions that support sustainable occupancy growth, strengthen family engagement and help more children and families access the benefits of a C&K education.

You’ll help us shape the future of children in our care by:

• Building enrolment systems from the ground up by designing, implementing and embedding the processes, tools and frameworks needed to manage enquiries, lead pipelines, waitlists and family follow-up consistently across our services.
• Taking ownership of the enrolment process end to end, independently managing new set up of systems and process, implementing solutions and monitoring outcomes to ensure systems are effective, opportunities are converted and enrolment targets are achieved.
• Driving enrolment growth by identifying opportunities, strengthening family relationships and improving conversion rates to support occupancy and sustainable service growth.
• Creating an exceptional family experience by streamlining the enrolment journey, ensuring compliance requirements are met, and building strong relationships with centre leaders and key stakeholders.
• Using data to drive performance and continuous improvement by tracking leads, conversion rates and enrolment trends, identifying barriers and opportunities, and implementing improvements in partnership with centre leaders and Marketing.

Find Your Better Way and Enjoy the Benefits

Every C&K career helps children belong and grow. We'll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.

• Find a healthy work-life balance with family-friendly priority access to C&K childcare centres and discounts of up to 35% of the gap fee.
• Be well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individuals.
• BUPA health insurance discounts
• Funded Blue Card and National Police Check.
• Take your career to new heights with professional development opportunities.
• Support the growth of our teams and earn a $1000 referral bonus reward.
• Plus so much more.

What you’ll bring

If you're passionate about building relationships, driving growth and creating positive experiences for families, we'll set you up for success!

• Valid Blue Card or Exemption Card.
• Current Police Check and Driver’s Licence
• Completion of the National Child Safety Training - Foundation Certificate
• Demonstrated experience in business development, sales, customer engagement or enrolment management, with a track record of driving growth and achieving results.
• The ability to work autonomously, use initiative and create systems and processes that improve customer experiences and business outcomes.
• Strong relationship-building, communication and stakeholder engagement skills, with the confidence to influence and convert opportunities into outcomes.
• Qualifications in Business, Marketing, Education or a related field (highly regarded).

As someone who enjoys creating structure, solving problems and turning opportunities into results, you'll play an important role in helping more children and families access the benefits of a C&K education. You'll join a supportive team that values your expertise, while giving you the autonomy and trust to make a genuine impact.

Join us and find a better way with C&K - for children, for you, for always.

C&K is a child-safe organisation and all C&K employees are required to undergo a police check and not be a 'Restricted Person' or Suspended Educator under the QLD Blue Card System.

We welcome applicants who identify as an Aboriginal and Torres Strait Islander, have a Culturally and /or Linguistically Diverse background and/or those with additional needs.

Kedron, Qld