Family Engagement Specialist

C&K Association; Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discount on gap fees for families

Employee Assistance Program

Blue Card and Police Check funded

Professional development opportunities

Referral bonus $1,000

Not-for-profit organisation with local

Job summary

C&K Association is seeking a dedicated Family Engagement Specialist to support families from enquiry to first attendance across our childcare network. You will coordinate enrolments, assist centres with transitions, and help ensure compliant, family-centred processes while contributing to workforce planning and reporting.

In this fixed-term, full-time role with flexible work options, you’ll collaborate with centre teams and stakeholders to deliver outstanding experiences for children and

Qualifications

• Experience in a fast-paced administration, customer service or sales environment
• Exceptional interpersonal and communication skills with a genuine passion for helping families
• Strong organisational and time management skills, with the ability to manage competing priorities
• High attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office 365
• Knowledge of Kidsoft, Storypark and Child Care Now
• Experience or training in administration or sales (highly regarded)
• Knowledge of the Early Childhood Education and Care sector, including CCS and related funding schemes (highly regarded)
• Valid Blue Card or Exemption Card, or the ability to obtain one

Responsibilities

• Respond to enrolment enquiries in a timely and professional manner
• Support families through the enrolment process from enquiry to commencement
• Support centres with transition planning
• Prepare new year roles to support workforce planning
• Conduct audits of enrolled family files and master rolls
• Monitor and manage waitlists to maximise occupancy and utilisation outcomes
• Follow up new enquiry leads within required timeframes and nurture prospective families
• Provide utilisation and enrolment reporting to support business performance
• Work closely with Nominated Supervisors to coordinate transitions and new enrolments
• Support enrolment promotion activities and community engagement events
• Ensure compliance with immunisation requirements, court orders and relevant funding updates

Skills

Customer service

Administration

Communication

Time management

Attention to detail

MS Office 365

Kidsoft

Storypark

Child Care Now

Sales experience

Tools

Microsoft Office 365

Kidsoft

Storypark

Child Care Now

Job description

3mo ago , from C and K Association Childhood and Kindergarten

At C&K, our purpose is to make a positive impact on children’s lives. It’s what we’ve been doing for more than 115 years. Through evidence-based thinking, hard work and true compassion, we’ve built a trusted reputation as Queensland’s leading provider of early childhood education. And as a child safe organisation, we put children's safety and wellbeing at the heart of everything we do, creating nurturing spaces where children can learn, explore, play and grow.

Family Engagement Specialist

• Fixed-Term Full-Time opportunity
• 6 month pilot program possibility of extension
• Flexible work options available
• Join a team led by someone who champions your development, encourages ownership, and creates space for you to grow and flourish

We are seeking a customer-focused and highly organised Family Engagement Specialist to join our Childcare team. As the first point of contact for families, you will play a pivotal role in supporting children, families and centres throughout the enrolment journey, from initial enquiry through to a child's first day of attendance.

This role combines customer service, administration and enrolment management expertise to deliver an outstanding family experience while supporting service utilisation targets across our childcare network. You'll work closely with centre teams, families and key stakeholders to ensure enrolment processes are seamless, compliant and family-centred.

You'll help us shape the future of children in our care by:

• Responding to enrolment enquiries in a timely and professional manner
• Supporting families through the enrolment process from enquiry to commencement
• Support centres with transition planning
• Prepare new year roles to support workforce planning
• Conducting audits of enrolled family files and master rolls
• Monitoring and managing waitlists to maximise occupancy and utilisation outcomes
• Following up new enquiry leads within required timeframes and nurturing prospective families throughout their enrolment journey
• Providing utilisation and enrolment reporting to support business performance
• Working closely with Nominated Supervisors to coordinate transitions and new enrolments
• Supporting enrolment promotion activities and community engagement events
• Ensuring compliance with immunisation requirements, court orders and relevant funding updates

Find Your Better Way and Enjoy the Benefits

Every C&K career helps children belong and grow. We'll set you up for success with a range of benefits, programs and opportunities to help you earn, be well and grow.

• Find a healthy work-life balance with family-friendly priority access to C&K childcare centres and discounts of up to 35% of the gap fee
• Be well and prosper with an Employee Assistance Program that includes financial counselling, nutrition coaching, individual counselling and specialist support for LGBTIQA+ and First Nations individuals
• Funded Blue Card and National Police Check
• Professional development opportunities to support your ongoing growth
• Support the growth of our teams and earn a $1,000 referral bonus reward
• Work with a purpose-driven not-for-profit organisation that reinvests in children, families and communities across Queensland
• Plus so much more

What you'll bring

If you're committed to creating exceptional experiences for children and families, we'll set you up for success.

We strongly uphold our child safety policies and procedures. To thrive and succeed in this role, you will have:

• Experience in a fast-paced administration, customer service or sales environment
• Exceptional interpersonal and communication skills with a genuine passion for helping families
• Strong organisational and time management skills, with the ability to manage competing priorities
• High attention to detail and a commitment to accuracy
• Proficiency in Microsoft Office 365
• Knowledge of Kidsoft, Storypark and Child Care Now
• Experience or training in administration or sales (highly regarded)
• Knowledge of the Early Childhood Education and Care sector, including Child Care Subsidy (CCS) and related funding schemes (highly regarded)
• Valid Blue Card or Exemption Card, or the ability to obtain one

You will bring a passion for achieving long-lasting, high-quality outcomes for children, their families and the community alongside a team-player mindset. When you join C&K, you join a village of good-hearted, talented people, so you can lean on them as they lean on you.

Join us and find a better way with C&K – for children, for you, for always.

C&K is a child-safe organisation and all C&K employees are required to undergo a police check and not be a "Restricted Person" or Suspended Educator under the Queensland Blue Card System.

We welcome applicants who identify as Aboriginal and Torres Strait Islander, have a culturally and/or linguistically diverse background and/or those with additional needs.