Family Dispute Resolution Mediator - Community Impact

CatholicCare Central Queensland; Mackay Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Professional development opportunities

Meaningful work

Inclusive workplace

Job summary

CatholicCare Central Queensland – Mackay QLD is seeking a dedicated Family Dispute Resolution Advisor (FDRA) to support individuals and families navigating separation and conflict. You will provide information, referrals, case management and engage with community partners to expand access to services.

Responsibilities include intake, risk assessments, child-focused sessions and maintaining records in line with funding requirements. A Queensland driver’s licence is required.

Qualifications

• An associate diploma with relevant experience.
• A relevant certificate with relevant experience.
• Experience gained through previous appointments, service or study at an equivalent level.
• Demonstrated capability to undertake the required activities of the role.

Responsibilities

• Providing information, support and referrals to eligible clients.
• Conducting client intake and risk assessments to identify needs and determine appropriate service pathways.
• Facilitating Child in Focus sessions.
• Reviewing client needs to support appropriate and efficient service delivery.
• Building and maintaining relationships with community agencies, stakeholders and referral partners.
• Undertaking community engagement and business development activities to promote CatholicCare's programs.
• Maintaining accurate client records, data entry and program reporting in line with funding requirements.
• Maintaining client confidentiality and ensuring services comply with the Family Law Act, Family Relationship Centre Operational Framework and CatholicCare's policies and procedures.

Education

Associate diploma with relevant experience

Certificate with relevant experience

Experience via appointments/service/study at equivalent level

Capability to undertake required activities

Job description

CatholicCare Central Queensland – Mackay QLD is seeking a dedicated Family Dispute Resolution Advisor (FDRA) to support individuals and families navigating separation and conflict. You will provide information, referrals, case management and engage with community partners to expand access to services.

Responsibilities include intake, risk assessments, child-focused sessions and maintaining records in line with funding requirements. A Queensland driver’s licence is required.