Family Dispute Resolution Advisor (FDRA) - Mackay

CatholicCare Central Queensland; Mackay Regional; On-site; AUD 56,000 - 60,000; Full time

Benefits offered by this job

Salary packaging

Professional development opportunities

Meaningful work

Inclusive workplace

Job summary

CatholicCare Central Queensland – Mackay QLD is seeking a dedicated Family Dispute Resolution Advisor (FDRA) to support individuals and families navigating separation and conflict. You will provide information, referrals, case management and engage with community partners to expand access to services.

Responsibilities include intake, risk assessments, child-focused sessions and maintaining records in line with funding requirements. A Queensland driver’s licence is required.

Qualifications

• An associate diploma with relevant experience.
• A relevant certificate with relevant experience.
• Experience gained through previous appointments, service or study at an equivalent level.
• Demonstrated capability to undertake the required activities of the role.

Responsibilities

• Providing information, support and referrals to eligible clients.
• Conducting client intake and risk assessments to identify needs and determine appropriate service pathways.
• Facilitating Child in Focus sessions.
• Reviewing client needs to support appropriate and efficient service delivery.
• Building and maintaining relationships with community agencies, stakeholders and referral partners.
• Undertaking community engagement and business development activities to promote CatholicCare's programs.
• Maintaining accurate client records, data entry and program reporting in line with funding requirements.
• Maintaining client confidentiality and ensuring services comply with the Family Law Act, Family Relationship Centre Operational Framework and CatholicCare's policies and procedures.

Education

Associate diploma with relevant experience

Certificate with relevant experience

Experience via appointments/service/study at equivalent level

Capability to undertake required activities

Job description

Family Dispute Resolution Advisor (FDRA) - Mackay

CatholicCare Central Queensland – Mackay QLD

• Make a meaningful difference in the lives of children and families
• $40.49 – $43.42 per hour + Superannuation + Generous Salary Packaging
• Ongoing Training and Professional Development Opportunities

About the Role

As a Family Dispute Resolution Advisor (FDRA) within our Mediation Services Team, you will support individuals and families navigating separation, family conflict and other challenging circumstances.

You will provide information, support, referrals and case management services, helping clients understand their options and access appropriate services. You will also contribute to community engagement and relationship building to increase awareness of CatholicCare's services and support more families in need.

Your key responsibilities will include:

• Providing information, support and referrals to eligible clients.
• Conducting client intake and risk assessments to identify needs and determine appropriate service pathways.
• Facilitating Child in Focus sessions.
• Reviewing client needs to support appropriate and efficient service delivery.
• Building and maintaining relationships with community agencies, stakeholders and referral partners.
• Undertaking community engagement and business development activities to promote CatholicCare's programs.
• Maintaining accurate client records, data entry and program reporting in line with funding requirements.
• Maintaining client confidentiality and ensuring services comply with the Family Law Act, Family Relationship Centre Operational Framework and CatholicCare's policies and procedures.

About You

You are a compassionate and professional individual who can build rapport with clients, communicate effectively and manage sensitive situations with care and respect. You understand the importance of confidentiality, sound judgement and a client-focused approach when supporting families experiencing conflict.

You will also bring the ability to work independently, manage competing priorities and develop positive relationships with community stakeholders.

Qualifications and Experience

Applicants should demonstrate one or more of the following:

• An associate diploma with relevant experience.
• A relevant certificate with relevant experience.
• Experience gained through previous appointments, service or study at an equivalent level.
• Demonstrated capability to undertake the required activities of the role.

You will also need:

• A current Queensland C or CA class driver's licence.
• Sound knowledge of workplace procedures and operational requirements.
• The ability to apply relevant statutory requirements and workplace procedures.
• Well-developed organisational and computer skills, including the ability to manage your own schedule and calendar.

Why Join CatholicCare?

Join an organisation that values the contribution of its people and is committed to supporting individuals, families and communities.

• Salary packaging: Access generous salary packaging options to increase your take-home pay.
• Professional development: Ongoing training and development opportunities.
• Meaningful work: Make a positive difference in the lives of children and families.
• Inclusive workplace: Work within an organisation that welcomes people from diverse backgrounds and values compassionate service delivery.

CatholicCare Central Queensland does not offer visa sponsorship. Applicants must have full and unrestricted working rights in Australia at the time of application.

All offers of employment are subject to satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS Worker Screening Check and attainment of a Blue Card for working with children, prior to commencement.