Facility Assistant [BOH]

Jones Lang LaSalle Incorporated; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Novated lease

Social club

Maternity leave

Volunteer time off

Career opportunities

Job summary

Jones Lang LaSalle Incorporated is seeking a Facilities Assistant in Melbourne to support integrated facilities management across workplace operations. You will work with internal and external stakeholders to maintain safe, efficient, and high-performing environments in front- and back-of-house areas.

The role emphasizes courier coordination, mailroom support, vendor supervision, and adherence to safety and compliance requirements in a corporate setting.

Qualifications

• Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
• Strong interpersonal skills and the ability to learn quickly in a high-performing team.
• Excellent verbal and written communication skills.
• Exceptional organizational, follow-up and time-management skills.
• Able to multi-task and juggle competing priorities.

Responsibilities

• Assist with courier coordination, ad hoc mailroom support, and general workplace administration activities.
• Assist with supervision of external contractors, issue passes and sign-in process.
• Support workplace health, safety, security, emergency preparedness, and compliance activities.
• Support operational coordination, workplace reporting, KPI/SLA tracking, and service delivery follow-up.
• Deliver workplace services in line with KPIs, SLAs, and client expectations and continuously improve processes.

Skills

Facilities operations

Customer service

Administration

Communication

Multitasking

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves:

As a Facilities Assistant for a Global Financial Services client, you will support the delivery of integrated facilities management (IFM) services across workplace operations, customer experience, operational administration, vendor coordination, and workplace support services within a corporate environment. This hands‑on role supports the successful delivery of IFM services, ensuring workplace operations are delivered safely, efficiently, professionally, and in alignment with contractual obligations, operational standards, KPIs, and workplace experience expectations. You will work collaboratively with internal and external stakeholders, service providers, contractors, and workplace teams to maintain a safe, seamless, and high‑performing workplace environment across both front-of-house and back-of-house operations.

What your day-to-day will look like:

• Facilities Operations and Workplace Experience: Assist with courier coordination, ad hoc mailroom support, and general workplace administration activities to support daily office operations. Responds to requests to help facilities department members accomplish job results to increase departmental efficiency. Maintains supplies and inventory by checking stock to determine inventory levels, anticipates needed supplies, places and expedites orders for supplies, and verifies the receipt of supplies. Maintains tidy office area to ensure orderliness of facility. Conduct regular inspections of floors to ensure faulty equipment is reported and repaired. Conduct inspections of internal meeting rooms, assist with setting up seminar spaces including operable walls. Regularly check and tidy rooms. Re‑set atrium furniture daily. Check utility/print spaces, replace toners and paper supplies, tidy shelves and benches, remove unwanted material. Troubleshoot printer issues. Attend to lost‑property tubs. Maintain and assist with locker register – set up lockers for new starters and terminations. Provide flexible operational support across reception, concierge, workplace services, and back‑of‑house functions as required.
• Vendor Management: Assist with supervision of external contractors attending site, issue passes and sign‑in process.
• Safety, Security and Compliance: Support workplace health, safety, security, emergency preparedness, and compliance activities in accordance with company, client, and regulatory requirements. Conduct workplace inspections and identify, report, and escape workplace risks, incidents, hazards, maintenance concerns, and compliance issues in a timely manner. Support contractor compliance processes, visitor management procedures, Fire Warden responsibilities, evacuation procedures, and workplace safety initiatives where required.
• Operational Reporting and Site Support: Support the Facilities Site Lead and site team with operational coordination, workplace reporting, KPI/SLA tracking, administrative support, and service delivery follow‑up activities. Maintain accurate operational records including service requests, inspections, incidents, workplace logs, stock levels, and vendor activities to support audit readiness, compliance, and operational reporting requirements.
• Operational Performance and Continuous Improvement: Deliver workplace and facilities services in accordance with agreed KPIs, SLAs, operational procedures, workplace standards, and client expectations. Demonstrate flexibility, accountability, teamwork, and a continuous improvement mindset while supporting evolving workplace and operational requirements.

Required qualifications:

• Experience in facilities, workplace operations, administration, hospitality, reception, concierge, or customer service within a corporate environment.
• Strong interpersonal skills and the ability to quickly learn in a high performing team environment.
• Good listening skills; able to take direction and execute on tasks with minimal supervision.
• Adaptable; positive influence during time of change – process or management.
• Willingness and eager to learn new technology, skills and enhance capabilities in an evolving environment.
• Excellent verbal and written communication skills.
• Exceptional organizational, follow-up and time-management skills.
• Able to multi-task and juggle competing priorities.
• Strong attention to detail and exceptional follow-up skills.
• Maintain at all times, the highest standards of ethics and integrity.
• Demonstrates a commitment to continuous improvement and self-starter.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands.
• 18 weeks paid maternity leave.
• Private Health Insurance Discounts.
• Active Social Club.
• Employee assistant program.
• Novated Lease for EV cars.
• Paid time off for volunteer work.
• Career Opportunities with Australia's #1 Commercial Real Estate firm.
• Premium offices.

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

Location: On-site-Melbourne, VIC