Facilities Assistant – Reception

JLL; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Private health insurance

Active social club

Novated lease for EVs

Career opportunities with JLL

Job summary

JLL is seeking a Facilities Assistant – Reception in Canberra to welcome visitors and support daily front-of-house operations, combining hospitality with facilities coordination.

You will be the central link between guests, clients and the facilities team, handling inquiries, bookings and admin tasks while helping maintain a smooth office environment.

Qualifications

• Minimum two years of experience in reception, administration, hospitality, or facilities support roles with a demonstrated track record in client-facing positions.
• Strong written and verbal communication skills with the ability to interact professionally with individuals at all organizational levels.
• Exceptional attention to detail, commitment to quality service delivery, and self-motivated with the ability to take initiative and work independently.
• Ability to remain calm and effective when managing multiple priorities and handling stressful situations.
• Collaborative mindset with strong teamwork capabilities, and familiarity with facilities management systems or workplace management software (preferred).
• Comfortable using everyday tech tools like Google Workspace (Gmail, Docs, Drive, Calendar) and Microsoft Office.

Responsibilities

• Serve as the first point of contact for all visitors and clients, delivering exceptional hospitality and creating positive first impressions.
• Manage reception operations including greeting guests, handling inquiries via phone and in person, coordinating mail and deliveries, and managing meeting room bookings.
• Build and nurture effective working relationships with clients, stakeholders, and team members across all organizational levels.
• Provide administrative support to the Facilities Manager on initiatives, reports, process improvements, and the office ticketing system.
• Order and maintain accurate records of office supplies, support client event planning and execution, and liaise with Building Management to maintain positive working relationships.

Skills

Reception experience

Communication skills

Attention to detail

Teamwork

Facilities software

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Office ticketing system

Job description

JLL empowers you to shape a brighter way

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Assistant – Reception, you will be the welcoming face of our Canberra office, playing a pivotal role in creating exceptional experiences for clients and visitors alike. This dynamic position blends front-of-house hospitality with essential facilities coordination, ensuring every interaction reflects the professionalism and warmth that defines our workplace culture. You'll serve as the vital connection point between visitors, clients, and our facilities team, managing everything from guest greetings and inquiries to meeting room logistics and administrative support. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role offers varied responsibilities that will keep you engaged and growing. Your proactive approach, genuine enthusiasm for service excellence, and ability to build relationships across all organizational levels will be key to your success. Working closely with the Facilities Manager, you'll help maintain the seamless daily operations that make our workplace function efficiently while contributing to special events and projects that enhance our office environment. We embrace more innovative ways of working, and you'll have opportunities to suggest improvements and take initiative in making our reception and facilities services even better.

An overview of the role:

• Serve as the first point of contact for all visitors and clients, delivering exceptional hospitality and creating positive first impressions that exceed expectations
• Manage reception operations including greeting guests, handling diverse inquiries via phone and in person, coordinating mail and deliveries, and managing meeting room bookings
• Build and nurture effective working relationships with clients, stakeholders, and team members across all organizational levels
• Provide administrative support to the Facilities Manager on various initiatives, reports, process improvements, and manage the office ticketing system for day-to-day operational requests
• Order and maintain accurate records of office supplies, support client event planning and execution, and liaise with Building Management to maintain positive working relationships

Sounds like you? This is what we are looking for:

• Minimum two years of experience in reception, administration, hospitality, or facilities support roles with a demonstrated track record in client‑facing positions
• Strong written and verbal communication skills with the ability to interact professionally with individuals at all organizational levels
• Exceptional attention to detail, commitment to quality service delivery, and self‑motivated personality with the ability to take initiative and work independently
• Ability to remain calm and effective when managing multiple priorities and handling stressful situations
• Collaborative mindset with strong teamwork capabilities, and familiarity with facilities management systems or workplace management software (preferred)
• Comfortable using everyday tech tools like Google Workspace (Gmail, Docs, Drive, Calendar, Gemini) and Microsoft Office
• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Canberra, ACT

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at **********@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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