Network Facilities Manager – NSW

Jones Lang LaSalle Incorporated; Sydney; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s

Premium offices

Job summary

Jones Lang LaSalle Incorporated in Sydney is seeking a Facilities/Portfolio Manager to deliver services for the NAB portfolio, ensuring safety, compliance and high-quality facilities management. You will engage stakeholders, supervise building operations, and coordinate with vendors to maintain service standards.

The role demands strong admin skills, customer focus and familiarity with building systems, with opportunities to contribute to continuous improvements and team performance.

Qualifications

• Prior experience in facilities, property management, hospitality or related field.
• Knowledge of local occupational health and safety requirements is advantageous.
• Familiarity with building systems (CRAC, chiller, fire protection, M&E, BMS) is advantageous.
• Experience in front and back office processes with strong administration skills.
• Strong customer service focus with excellent people skills.
• Strong PC literacy and ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives.
• Demonstrated experience with client reporting and preparation of reports.
• Enjoys being part of a high performing team.

Responsibilities

• Proactively manage the relationship with occupiers and clients to exceed service delivery expectations.
• Deliver customer and property services to a portfolio of buildings.
• Carry out building inspections and prepare reports within governance timelines.
• Ensure compliance with client contracts and facilities procedures.
• Manage information for analysis and presentation to senior management.
• Support Facilities leadership team with assigned duties.
• Contribute to efficient operation of the portfolio and drive improvements.
• Coordinate with facilities vendors and project teams as required.
• Understand site technical requirements and ensure contract maintenance.

Skills

Facilities experience

Customer service

Stakeholder engagement

Administrative skills

PC literacy

Compliance awareness

Teamwork

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves: Delivery of the Facilities Team’s services to operate and maintain the NAB allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes. It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.

Key Responsibilities include:

• Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
• Responsible for the delivery of customer and property services to a portfolio of buildings
• Carryout building inspections and complete associated reports within the governance timeframe for the allocated portfolio
• Ensure compliance with regulations / requirements of client contract and all facilities procedures
• Manage administration and organisation of information for analysis and presentation to senior management team
• Assist with any duties as assigned by the Facilities leadership team on an as needs basis
• Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
• Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team.
• Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible.
• Ensure that current contracts are maintained to provide necessary supplies and services
• Ensure compliance with statutory regulations on fire, health and safety standards to maintain a safe and compliance environment
• Deliver facilities-related projects as in line with agreed budget or works plans; ensuring close interaction with affected business units
• Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Proactive management and monitoring of Help Desk / service outputs to achieve or exceed standards against agreed key performance indicators and service level targets and report regularly to key stakeholders or as agreed
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio.

Sound like you? This is what we’re looking for:

• Prior experience in facilities, property management, hospitality or related field
• Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
• Experience in front and back office processes is required with strong administration skills, preferably in the FM space
• Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
• Strong PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiatives
• Demonstrated experience with client reporting and preparation of reports
• Enjoys being part of and contributing to a high performing team.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Job reference number: REQ544687

Location: Remote –Sydney, NSW

Job Tags:

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.