Facilities & Workplace Services Assistant

JLL; Adelaide; On-site; AUD 55,000 - 72,000; Full time

Job summary

JLL in Adelaide seeks a Facilities Assistant to support Integrated Facilities Management for a Global Financial Services client. You will help deliver safe, efficient, and high-performing workplace operations across front-of-house and back-of-house areas.

The role covers reception, mail, procurement, event support, and coordination with vendors and contractors to meet contractual and safety standards. Strong organisational skills are essential.

Responsibilities

• Support day-to-day operation, presentation, and functionality of the workplace across front-of-house and back-of-house environments to ensure a safe, professional, and high-performing office experience.
• Maintain workplace areas including reception spaces, meeting rooms, kitchens, utilities areas, collaboration spaces, storage rooms, and office amenities to agreed operational and presentation standards.
• Assist with workplace logistics activities including workstation moves, furniture setups, operable walls, locker coordination, signage support, pantry services, hospitality support, and workplace readiness activities.
• Provide flexible operational support across reception, concierge, workplace services, and back-of-house functions as required.
• Coordinate incoming and outgoing mail, courier services, freight deliveries, registered mail, archives, and operational logistics activities while maintaining accurate records and documentation.
• Support procurement, stock management, purchase orders, invoice processing, workplace records, service documentation, and replenishment of workplace consumables and office supplies.
• Provide day-to-day administrative and operational support to the Facilities Management team including service request coordination, vendor follow-up, and operational communications.
• Support meetings, training sessions, and workplace events as required, working closely with the Client Service Supervisor on client functions including room setup, catering coordination, and workplace readiness activities.
• Provide first-level support as required, in coordination with the onsite AV team, for workplace technology and collaboration tools including meeting room systems, Microsoft Teams, Zoom, hybrid meeting functionality, visitor management systems, and room booking platforms.
• Assist in maintaining meeting rooms, collaboration spaces, and client-facing areas to ensure they remain operationally ready and aligned to workplace experience standards.
• Support delivery of integrated facilities management services by coordinating vendors, contractors, and workplace service providers across workplace operations and service delivery activities.
• Assist with contractor access, onsite coordination, maintenance follow-up, service requests, and vendor scheduling while monitoring service delivery outcomes and escalating operational or service issues as required.
• Support audit readiness, operational compliance activities, and continuous improvement initiatives aligned to contractual and operational requirements.
• Support workplace health, safety, security, emergency preparedness, and compliance activities in accordance with company, client, and regulatory requirements.
• Conduct workplace inspections and identify, report, and elevate workplace risks, incidents, hazards, maintenance concerns, and compliance issues in a timely manner
• Support contractor compliance processes, visitor management procedures, Fire Warden responsibilities, evacuation procedures, and workplace safety initiatives where required.
• Support the Facilities Site Lead and site team with operational coordination, workplace reporting, KPI/SLA tracking, administrative support, and service delivery follow-up activities.
• Maintain accurate operational records including service requests, inspections, incidents, workplace logs, stock levels, and vendor activities to support audit readiness, compliance, and operational reporting requirements.
• Deliver workplace and facilities services in accordance with agreed KPIs, SLAs, operational procedures, workplace standards, and client expectations.
• Demonstrate flexibility, accountability, teamwork, and a continuous improvement mindset while supporting

Job description

JLL in Adelaide seeks a Facilities Assistant to support Integrated Facilities Management for a Global Financial Services client. You will help deliver safe, efficient, and high-performing workplace operations across front-of-house and back-of-house areas.

The role covers reception, mail, procurement, event support, and coordination with vendors and contractors to meet contractual and safety standards. Strong organisational skills are essential.