Facilities Services Manager – Workforce Accommodation Village

ATCO Structures and Logistics; Gold Coast City; On-site; AUD 120,000 - 160,000; Full time

Job summary

ATCO Structures & Logistics in Luscombe, Queensland, is seeking an experienced Facilities Services Manager to oversee the service delivery of a regional construction village and manage contractual performance for the client. Based in Luscombe with periodic site travel, you will coordinate with the Facility Manager, client and delivery partners to ensure safe, compliant operations and value delivery.

This role focuses on contract management, stakeholder engagement and performance oversight, while

Qualifications

• Experience in facilities management, contract management, or operations management.
• Construction Induction White Card is required.
• Current Australian Driver's Licence is required.
• Ability to undertake periodic travel to project sites.
• Full Australian working rights.

Responsibilities

• Oversee the service delivery and contractual performance of the construction village.
• Manage performance of the contracted Facility Manager and ensure compliance with contract obligations.
• Engage with the client, ATCO and service providers to achieve service levels and KPIs.
• Identify issues, risks and drive continuous improvement in service delivery.
• Prepare reports and performance updates for stakeholders.
• Ensure safety, compliance and regulatory requirements are met.

Skills

Facilities management

Contract management

Stakeholder engagement

Performance monitoring

Contract administration

Analytical reporting

Communication skills

Autonomous work

Project coordination

Education

Construction Induction White Card

Australian Driver's Licence

Working rights in Australia

Job description

ATCO Structures and Logistics – Luscombe QLD

Your Future with ATCO Structures & Logistics

ATCO Structures & Logistics is a global leader in modular design, manufacturing, construction and facilities solutions. Across Australia, we deliver workforce accommodation villages, permanent modular buildings and major projects across the resources, energy, government and commercial sectors.

We have an exciting opportunity for an experienced Facilities Services Manager to join our team supporting a major workers accommodation project associated with a major regional infrastructure project.

Based in Luscombe, with regular travel to site locations in Queensland as required, this role represents a unique opportunity to help establish and grow ATCO's camp operations capability in Australia.

Working closely with our client and service delivery partners, you will play a key role in overseeing the successful delivery of contracted facility management services throughout the life of the project.

Why Join ATCO?

Opportunity to support a significant infrastructure project in Queensland

Office-based role in Luscombe with periodic site travel to regional Queensland.

Work closely with key clients, stakeholders and service providers

Be part of developing a new service capability for ATCO in Australia

Supportive and experienced leadership team

Potential opportunities across future national projects as our operations continue to grow

About the Role

We are seeking an experienced Facilities Services Manager to oversee the service delivery and contractual performance of a construction village supporting in regional Queensland.

In this role, you will be responsible for managing the performance of the contracted Facility Manager and ensuring all services are delivered safely, compliantly and in accordance with contractual obligations and client expectations.

While the contracted Facility Manager will be responsible for the day-to-day operation of the accommodation village, you will focus on contract management, stakeholder engagement and performance oversight to ensure service delivery standards and contractual obligations are met.

Acting as the primary interface between ATCO, the client and the Facility Manager, you will build strong working relationships with key stakeholders while monitoring contract performance, compliance requirements and continuous improvement opportunities.

This is a unique opportunity to play a key role in establishing and growing ATCO's camp operations capability in Australia while supporting the successful delivery of a significant long-term project.

What You'll Be Doing

Oversee the performance of the contracted Facility Manager, ensuring service delivery meets contractual obligations and client expectations

Monitor contract performance against agreed service levels, KPIs and operational requirements

Act as the key interface between ATCO, the client and the contracted service provider

Build and maintain strong relationships with clients, contractors and key stakeholders

Review operational, maintenance, compliance and performance reporting to ensure contractual standards are achieved

Conduct periodic site visits, audits and performance reviews

Ensure compliance with contractual, safety, legislative and regulatory requirements

Identify, manage and resolve service delivery issues, risks and performance concerns

Drive continuous improvement initiatives to enhance service delivery, efficiency and customer outcomes

Support the development and growth of ATCO's camp operations and facilities management capability in Australia

Prepare reports, recommendations and performance updates for internal and external stakeholders

What You'll Bring

We're looking for someone with:

Experience in facilities management, contract management, operations management or a similar role

Demonstrated experience managing outsourced service providers or contractors

Strong stakeholder engagement and relationship management skills

Experience monitoring service delivery, performance metrics and compliance obligations

Commercial acumen and an understanding of contract administration

Strong analytical, reporting and problem-solving capabilities

Excellent communication and influencing skills

Ability to work autonomously whilst managing multiple stakeholders

Strong organisational and project coordination skills

Qualifications & Experience

Previous experience in facilities management, contract management, operations management or service delivery oversight

Construction Induction White Card

Current Australian Driver's Licence

Ability to undertake periodic travel to project sites

Full Australian working rights

Highly Regarded

Experience within workforce accommodation villages, camps or remote facilities

Experience managing facility management or catering service contracts

Construction, infrastructure, resources or accommodation industry experience

Qualifications in Facilities Management, Property, Business, Project Management or a related discipline

Experience working with KPI-driven service contracts and client-facing operations

Joining Team ATCO

If you're an experienced facilities or contract management professional looking for an opportunity to shape and oversee a significant accommodation village project, we'd love to hear from you.

This role offers the chance to work at the intersection of client management, contract performance and operational excellence while helping establish a new and exciting capability for ATCO in Australia.

ATCO is an Equal Opportunity Employer and encourages applications from Aboriginal and Torres Strait Islander peoples, women and people from diverse backgrounds. We are committed to creating an inclusive workplace where everyone is treated with fairness, dignity and respect.