Facilities & Service Coordinator

IP Australia; Canberra; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangements

Flexible hours

15.4% superannuation contributions

Salary packaging options

Family-friendly policies

Mental health and wellbeing programs

Job summary

IP Australia is seeking a Facilities Officer to support day-to-day facilities management in Canberra, combining service focus with organised and methodical work. You will handle routine enquiries, coordinate tasks, and escalate complex matters while building strong relationships with internal and external stakeholders.

The role includes triaging requests via ServiceNow, logging maintenance in Corrigo, and providing procurement and secretariat support.

Qualifications

• Experience handling routine facilities enquiries via email and ServiceNow.
• Familiarity with Corrigo for logging maintenance and tracking progress.
• Ability to work with internal and external stakeholders and contractors.

Responsibilities

• Respond to routine facilities enquiries and escalate complex matters.
• Triage and manage facility requests via email and ServiceNow.
• Log maintenance jobs and quotes in Corrigo; monitor progress.
• Escort service providers on site per security/workplace rules.
• Support process improvements and documentation for facilities.
• Prepare papers and track actions for subtenant meetings.
• Assist procurement and admin tasks to support the team.
• Develop knowledge of facilities practices and policies.
• Support IP Australia’s Net Zero and environmental initiatives.
• Maintain safety responsibilities under the Work Health and Safety Act 2011.
• Engage in workplace change and continuous improvement.
• Identify and manage risks within the role.

Skills

Service orientation

Organisation

Attention to detail

Stakeholder management

Tools

ServiceNow

Corrigo

Job description

IP Australia is seeking a Facilities Officer to support day-to-day facilities management in Canberra, combining service focus with organised and methodical work. You will handle routine enquiries, coordinate tasks, and escalate complex matters while building strong relationships with internal and external stakeholders.

The role includes triaging requests via ServiceNow, logging maintenance in Corrigo, and providing procurement and secretariat support.