Facilities Officer (APS4) - Service & Sustainability

IP Australia; Canberra; On-site; AUD 65,000 - 75,000; Full time

Job summary

IP Australia is seeking an APS Level 4 Facilities Officer to support day-to-day facilities management in Canberra. The role involves responding to routine enquiries, triaging requests via email and ServiceNow, logging maintenance in Corrigo, and assisting with procurement and governance processes.

You will provide secretariat support for subtenant meetings, help with process improvements, and ensure compliance with WHS requirements while contributing to sustainability initiatives.

Qualifications

• Abilities to work independently and as part of a team
• Ability to manage competing priorities and follow processes
• Clear written and verbal communication with staff, contractors and stakeholders
• Identify gaps and suggest practical improvements
• Capacity for manual handling in line with safe work practices
• Understand and apply relevant policies, procedures, standards and legislation
• Understand facilities management activities, systems and admin processes
• Follow reporting requirements and maintain records
• Know personal capability limits and seek guidance when needed
• Share knowledge with less experienced team members

Responsibilities

• Assist the Property and Services Team with routine facilities enquiries and escalate complex matters
• Triage and manage facilities requests via email and ServiceNow for Canberra tickets
• Log maintenance jobs and quotations in Corrigo; monitor progress to completion
• Escort service providers onsite ensuring security and workplace requirements
• Support processes, documentation and continuous improvement in facilities
• Provide secretariat support for subtenant meetings and follow up actions
• Undertake procurement and administrative activities for the team
• Maintain knowledge of facilities management practices, systems and policies
• Contribute to Net Zero by 2030 initiatives and environmental reporting
• Maintain awareness of Work Health and Safety Act 2011 requirements and safe workplace practices
• Engage constructively with change and contribute to team outcomes
• Identify, raise and manage risks within role scope

Skills

Independent work

Teamwork

Prioritisation

Communication skills

Process improvement

Manual handling

Policies & legislation

Facilities systems

Record keeping

Knowledge sharing

Job description

IP Australia is seeking an APS Level 4 Facilities Officer to support day-to-day facilities management in Canberra. The role involves responding to routine enquiries, triaging requests via email and ServiceNow, logging maintenance in Corrigo, and assisting with procurement and governance processes.

You will provide secretariat support for subtenant meetings, help with process improvements, and ensure compliance with WHS requirements while contributing to sustainability initiatives.