Facilities Operations Lead: Client Liaison & Vendor Oversight

Jones Lang LaSalle Incorporated; Canberra; Hybrid; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Great employee discounts off fitness, 

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s

Premium offices

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for an Assistant Facilities Manager in Canberra. You will support day-to-day operations, vendor coordination, service delivery and client satisfaction across Telstra workplace environments.

In this fast-paced role, you will manage supplier performance, process invoices, assist with compliance and continuous improvement initiatives, and help ensure business continuity after hours.

Qualifications

• Facilities management experience and client service experience.
• Ability to work in fast-paced environments with competing priorities and resolve issues effectively.
• Excellent client service and communication skills, with the ability to handle multiple issues concurrently.
• Willingness to work after hours for urgent facility issues.

Responsibilities

• Serve as primary liaison with Telstra business units and maintain high customer service standards.
• Monitor and manage multiple vendors including cleaning, handyman, and HVAC services.
• Undertake building inspections, conduct contractor evaluations, and raise work orders via Corrigo.
• Manage Building Management inbox and Corrigo work orders with the team, prioritising urgent requests.
• Process invoices within authority limits and verify against POs, contracts and budgets.
• Assist with vendor quotes and manage multiple financial deliverables while maintaining accuracy.
• Coordinate weekly team meetings to discuss vendors, deadlines, WHS and audits.
• Assist with compliance management related to WHS and risk management policies.
• Provide continuous improvement opportunities through data analysis and feedback.

Skills

Facilities management

Customer service

Vendor management

Communication

Problem solving

Teamwork

Tools

Corrigo

Job description

Jones Lang LaSalle Incorporated (JLL) invites applications for an Assistant Facilities Manager in Canberra. You will support day-to-day operations, vendor coordination, service delivery and client satisfaction across Telstra workplace environments.

In this fast-paced role, you will manage supplier performance, process invoices, assist with compliance and continuous improvement initiatives, and help ensure business continuity after hours.