Assistant Facilities Manager – 12 month FTC

Jones Lang LaSalle Incorporated; Canberra; On-site; AUD 80,000 - 105,000; Full time

Benefits offered by this job

Great employee discounts off fitness, 

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistance program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s

Premium offices

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for an Assistant Facilities Manager in Canberra. You will support day-to-day operations, vendor coordination, service delivery and client satisfaction across Telstra workplace environments.

In this fast-paced role, you will manage supplier performance, process invoices, assist with compliance and continuous improvement initiatives, and help ensure business continuity after hours.

Qualifications

• Facilities management experience and client service experience.
• Ability to work in fast-paced environments with competing priorities and resolve issues effectively.
• Excellent client service and communication skills, with the ability to handle multiple issues concurrently.
• Willingness to work after hours for urgent facility issues.

Responsibilities

• Serve as primary liaison with Telstra business units and maintain high customer service standards.
• Monitor and manage multiple vendors including cleaning, handyman, and HVAC services.
• Undertake building inspections, conduct contractor evaluations, and raise work orders via Corrigo.
• Manage Building Management inbox and Corrigo work orders with the team, prioritising urgent requests.
• Process invoices within authority limits and verify against POs, contracts and budgets.
• Assist with vendor quotes and manage multiple financial deliverables while maintaining accuracy.
• Coordinate weekly team meetings to discuss vendors, deadlines, WHS and audits.
• Assist with compliance management related to WHS and risk management policies.
• Provide continuous improvement opportunities through data analysis and feedback.

Skills

Facilities management

Customer service

Vendor management

Communication

Problem solving

Teamwork

Tools

Corrigo

Job description

What this opportunity involves:

As the Assistant Facilities Manager at JLL, you will assist with the day-to‑day management of all operational and financial aspects of Telstra workplace environments, delivering responsive solutions in a fast‑paced, client‑focused environment. In this role, you’ll serve as the primary liaison with Telstra business units, maintaining exceptional customer service standards while proactively addressing client needs in real‑time. You’ll monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio‑wide standards are maintained across all sites. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position gives you the autonomy to troubleshoot and resolve vendor performance issues on the spot while knowing when to escalatethe critical matters appropriately. What sets JLL apart is our culture of collaboration, locally and across the globe, and you’ll experience this firsthand as you coordinate with the Workplace Experience team, manage work orders via Corrigo, and facilitate weekly team meetings. You’ll need to remain flexible to work after hours when urgent facility issues arise, ensuring business continuity and client satisfaction while we support each other’s wellbeing and champion inclusivity and belonging across teams.

An overview of the role:

• Serve as primary liaison with Telstra business units, maintaining exceptional customer service standard and proactively addressing client needs in real-time
• Monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio‑wide standards are maintained
• Undertake cleaning and regular building inspections, conducting contractor performance evaluations against contract requirements and raising work orders via Corrigo
• Manage the Building Management inbox and Corrigo work orders in coordination with the team, prioritizing urgent requests and actioning work requests accordingly
• Process invoices in accordance with specific limits of authority, governance and Corrigo, ensuring all invoices are processed accurately and promptly while verifying accuracy against purchase orders, contracts, and budgets
• Assist with seeking and coordinating vendor quotes through to completion of works, managing multiple financial deliverables simultaneously while maintaining accuracy
• Coordinate weekly team meetings with Workplace and Workplace Teams to discuss vendors, vendor issues, deadlines, WHS, and audits, assisting with preparation of internal audits
• Assist with compliance management in relation to vendor managed functions and coordination of compliance with WHS, environment and risk management policies and procedures
• Provide continuous improvement opportunities through data analysis and Telstra business unit feedback, assisting with the management of ECO training programs and change room locker allocation

What we are looking for:

Facilities management experience and client service industry experience. Demonstrated experience working in fast‑paced environments with competing priorities and a track record of effective issue resolution. Excellent client service and communication skills with the ability to deal with a variety of issues concurrently. Ability to work under pressure with limited supervision while remaining goal oriented and focused on meeting performance targets. Self‑motivated and confident with the ability to adapt to rapidly changing situations and resolve critical issues efficiently. Strong team player who can cooperate and work well with others to meet targets, particularly with the Workplace Experience team. Strong organizational skills and attention to detail while managing competing demands and maintaining service excellence during high‑pressure situations. Flexibility to work after hours when urgent facility issues arise to ensure business continuity and client satisfaction.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia’s #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Location: On-site – Canberra, ACT

Job reference: REQ526187