Facilities Operations Center Engineer — 24/7 Uptime

Amazon Inc.; Sydney; Hybrid; AUD 82,000 - 137,000; Full time

Job summary

Amazon AWS Facility Operations Center in Sydney is seeking an Engineer to monitor global data center infrastructure and support on-site technicians across the region. You will work with software, hardware, and network teams to maintain high availability and safety standards in a large-scale environment.

The role requires developing escalation protocols, contributing to outage post mortem analysis, and updating records while coordinating during emergencies.

Qualifications

• 2+ years experience in an operations, control/operations center environment.

Responsibilities

• Monitors the global data center Amazon facilities infrastructure platform.
• Serves as a Point of Contact for internal and external teams.
• Assists with the development of communication and escalation protocols designed to improve the team’s performance.
• Contributes to outage post mortem analysis.
• Ensures records are updated in a timely manner.
• Assists with coordination and communication during emergency recovery efforts.
• Assists with the development of tools that will enhance the team’s performance.
• Ability to support a 24x7 environment (This is rotating 10 hour day shift work which requires that working weekends and holidays).

Skills

Operations center experience

Education

Engineering or Computer Science degree

TAFE technical degree/diploma

Job description

Amazon AWS Facility Operations Center in Sydney is seeking an Engineer to monitor global data center infrastructure and support on-site technicians across the region. You will work with software, hardware, and network teams to maintain high availability and safety standards in a large-scale environment.

The role requires developing escalation protocols, contributing to outage post mortem analysis, and updating records while coordinating during emergencies.