Facilities Helpdesk Coordinator – Client & Trades Hub

Modus Projects; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Melbourne location

Full-time permanent opportunity

Rotating roster across weekdays and/or

Career development opportunities

Growing national business

EAP and wellbeing initiatives

Family-friendly benefits

Job summary

Modus Projects in Melbourne's CBD is seeking a Helpdesk Coordinator to join our growing Facilities Management team. You’ll be the central connection between clients, trades and Service Coordinators, logging, allocating and following up maintenance work orders.

This role offers a busy, people-focused environment with rotating weekday/weekend shifts and genuine career development opportunities.

Qualifications

• 2-3 years' experience in customer service, administration, scheduling or coordination.
• Excellent phone manner and communication skills.
• Strong organisation and time management.
• Ability to multitask and prioritise competing requests.

Responsibilities

• Answer inbound client enquiries via phone and email.
• Log, allocate and dispatch maintenance work orders.
• Follow up open and aged jobs to keep work moving.
• Support Service Coordinators with planning and scheduling.
• Monitor jobs from allocation to completion.
• Keep clients updated and manage expectations.
• Ensure deadlines, service levels and KPIs are met.
• Maintain accurate job notes and documentation.
• Coordinate trade access, inductions and client-specific requirements.
• Provide cover for Service Coordinators when required.
• Deliver professional and responsive customer service at every interaction.

Skills

Customer service

Administration

Scheduling

Coordination

Communication

Multitasking

Time management

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

Modus Projects in Melbourne's CBD is seeking a Helpdesk Coordinator to join our growing Facilities Management team. You’ll be the central connection between clients, trades and Service Coordinators, logging, allocating and following up maintenance work orders.

This role offers a busy, people-focused environment with rotating weekday/weekend shifts and genuine career development opportunities.