Help Desk Coordinator - Melbourne CBD (Fixed-Term)

Modus Projects; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing initiatives

Job summary

Modus Projects is seeking a Help Desk Coordinator for its Melbourne CBD team on a fixed-term contract through to December 2026, with potential for extension and permanent roles. Based on Collins Street, you will be the key link between clients, trades and our Service Coordinators, ensuring jobs are allocated, followed up and completed on time.

You will handle inquiries, coordinate work orders, and support ongoing service delivery while maintaining high standards of customer service in a

Qualifications

• 2–3 years' experience in customer service, call centre, helpdesk or administration.
• A professional and confident phone manner.
• Strong written and verbal communication skills.
• Excellent organisation and time management.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong attention to detail and a proactive approach.
• Ability to work independently while being a strong team player.
• Intermediate Microsoft Office skills, particularly Word and Excel.
• Strong computer literacy and confidence working with databases/CRM systems.
• Flexible and adaptable approach to changing priorities.

Responsibilities

• Answer inbound client enquiries via phone and email.
• Log, allocate and dispatch incoming work orders.
• Follow up open and aged work orders to keep jobs moving.
• Support Service Coordinators with planning, prioritising and scheduling jobs.
• Monitor jobs from allocation through to completion.
• Ensure client expectations, deadlines and KPIs are met.
• Maintain accurate job notes, records and client/contractor documentation.
• Ensure trades are aware of site inductions, safety requirements and client-specific protocols.
• Provide administrative support and cover for Service Coordinators when required.
• Deliver professional, timely and helpful customer service across every interaction.

Skills

Customer service

Helpdesk

Administration

Phone manner

Written communication

Verbal communication

Organisation

Time management

Multitasking

Attention to detail

Independence

Team player

MS Office

Word

Excel

CRM systems

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

Modus Projects is seeking a Help Desk Coordinator for its Melbourne CBD team on a fixed-term contract through to December 2026, with potential for extension and permanent roles. Based on Collins Street, you will be the key link between clients, trades and our Service Coordinators, ensuring jobs are allocated, followed up and completed on time.

You will handle inquiries, coordinate work orders, and support ongoing service delivery while maintaining high standards of customer service in a