Help Desk Coordinator - Facility Management

Modus Projects; City of Melbourne; Presencial; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Melbourne location

Full-time permanent opportunity

Rotating roster across weekdays and/or

Career development opportunities

Growing national business

EAP and wellbeing initiatives

Family-friendly benefits

Descripción de la vacante

Modus Projects in Melbourne's CBD is seeking a Helpdesk Coordinator to join our growing Facilities Management team. You’ll be the central connection between clients, trades and Service Coordinators, logging, allocating and following up maintenance work orders.

This role offers a busy, people-focused environment with rotating weekday/weekend shifts and genuine career development opportunities.

Formación

• 2-3 years' experience in customer service, administration, scheduling or coordination.
• Excellent phone manner and communication skills.
• Strong organisation and time management.
• Ability to multitask and prioritise competing requests.

Responsabilidades

• Answer inbound client enquiries via phone and email.
• Log, allocate and dispatch maintenance work orders.
• Follow up open and aged jobs to keep work moving.
• Support Service Coordinators with planning and scheduling.
• Monitor jobs from allocation to completion.
• Keep clients updated and manage expectations.
• Ensure deadlines, service levels and KPIs are met.
• Maintain accurate job notes and documentation.
• Coordinate trade access, inductions and client-specific requirements.
• Provide cover for Service Coordinators when required.
• Deliver professional and responsive customer service at every interaction.

Conocimientos

Customer service

Administration

Scheduling

Coordination

Communication

Multitasking

Time management

Herramientas

CRM software

Microsoft Word

Microsoft Excel

Descripción del empleo

Help Desk Coordinator - Facility Management

Keep Jobs Moving. Keep Clients Connected.

Not an IT Helpdesk - this is Facilities Management.

Are you great with customers, confident on the phone and someone who loves keeping things organised?

Modus Projects is looking for a Helpdesk Coordinator to join our growing Facilities Management team in the heart of Melbourne CBD.

You’ll be the central connection between clients, trades and Service Coordinators, making sure maintenance requests are logged, allocated, followed up and completed efficiently.

If you enjoy a fast-paced environment where you're constantly solving problems, coordinating people and making things happen, this is a great opportunity to build a long-term career in Facilities Management.

Why Join Modus?

• Melbourne CBD location - Collins Street
• Full-time permanent opportunity
• Rotating roster across weekdays and weekends
• Supportive and experienced Facilities Management team
• Genuine career development opportunities
• Join a growing national business
• EAP and wellbeing initiatives
• Family-friendly benefits and employee initiatives

What You'll Be Doing

You’ll play a key role in keeping our clients' facilities operating smoothly.

Your day will include:

• Answering inbound client enquiries via phone and email
• Logging, allocating and dispatching maintenance work orders
• Following up open and aged jobs to keep work moving
• Supporting Service Coordinators with planning, prioritising and scheduling
• Monitoring jobs from allocation through to completion
• Keeping clients updated and managing expectations
• Ensuring deadlines, service levels and KPIs are met
• Maintaining accurate job notes, records and documentation
• Coordinating trade access, inductions and client-specific requirements
• Supporting Service Coordinators and providing cover when required
• Delivering professional and responsive customer service at every interaction

What You'll Bring

We're looking for someone who is organised, proactive and genuinely enjoys helping people.

You’ll ideally have:

• 2-3 years' experience in customer service, administration, call centre, scheduling, coordination or a similar environment
• Excellent phone manner and communication skills
• Strong organisation and time management
• Ability to multitask and prioritise competing requests
• Strong attention to detail
• Confidence working with databases, CRM or service management systems
• Intermediate Microsoft Office skills, particularly Word and Excel
• Ability to remain calm and solutions-focused in a busy environment
• A flexible approach to rotating weekday and weekend shifts
• Ability to work independently while contributing positively to a team

Why This Role?

This is more than answering calls and entering work orders.

You’ll gain hands-on experience in Facilities Management, client coordination, service delivery and operational support, working alongside trades and experienced Service Coordinators across a national portfolio.

It's a great opportunity for someone coming from customer service, administration, call centre, scheduling or coordination who wants to take the next step into a growing industry.

Ready to Keep Things Moving?

If you're a people person, problem solver and natural organiser, we'd love to hear from you.

Join Modus Projects and build your career in Facilities Management - no IT background required.