Help Desk Coordinator - Facility Management (Fixed Term)

Modus Projects; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing initiatives

Job summary

Modus Projects is seeking a Help Desk Coordinator for its Melbourne CBD team on a fixed-term contract through to December 2026, with potential for extension and permanent roles. Based on Collins Street, you will be the key link between clients, trades and our Service Coordinators, ensuring jobs are allocated, followed up and completed on time.

You will handle inquiries, coordinate work orders, and support ongoing service delivery while maintaining high standards of customer service in a

Qualifications

• 2–3 years' experience in customer service, call centre, helpdesk or administration.
• A professional and confident phone manner.
• Strong written and verbal communication skills.
• Excellent organisation and time management.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong attention to detail and a proactive approach.
• Ability to work independently while being a strong team player.
• Intermediate Microsoft Office skills, particularly Word and Excel.
• Strong computer literacy and confidence working with databases/CRM systems.
• Flexible and adaptable approach to changing priorities.

Responsibilities

• Answer inbound client enquiries via phone and email.
• Log, allocate and dispatch incoming work orders.
• Follow up open and aged work orders to keep jobs moving.
• Support Service Coordinators with planning, prioritising and scheduling jobs.
• Monitor jobs from allocation through to completion.
• Ensure client expectations, deadlines and KPIs are met.
• Maintain accurate job notes, records and client/contractor documentation.
• Ensure trades are aware of site inductions, safety requirements and client-specific protocols.
• Provide administrative support and cover for Service Coordinators when required.
• Deliver professional, timely and helpful customer service across every interaction.

Skills

Customer service

Helpdesk

Administration

Phone manner

Written communication

Verbal communication

Organisation

Time management

Multitasking

Attention to detail

Independence

Team player

MS Office

Word

Excel

CRM systems

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

Help Desk Coordinator - Facility Management (Fixed Term)

Keep Jobs Moving. Keep Clients Connected.

Looking for your next opportunity in Facilities Management, customer service or administration?

Modus Projects is looking for a Helpdesk Coordinator to join our Melbourne CBD team on a fixed-term contract through to December 2026 with potential for extension and perm roles.

Based on Collins Street, this role is perfect for someone who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering great customer service.

You’ll be the key connection between clients, trades and our Service Coordinators, helping ensure jobs are allocated, followed up and completed on time.

What You'll Be Doing

• Answer inbound client enquiries via phone and email
• Log, allocate and dispatch incoming work orders
• Follow up open and aged work orders to keep jobs moving
• Support Service Coordinators with planning, prioritising and scheduling jobs
• Monitor jobs from allocation through to completion
• Ensure client expectations, deadlines and KPIs are met
• Maintain accurate job notes, records and client/contractor documentation
• Ensure trades are aware of site inductions, safety requirements and client-specific protocols
• Provide administrative support and cover for Service Coordinators when required
• Deliver professional, timely and helpful customer service across every interaction

What You'll Bring

• 2–3 years' experience in customer service, call centre, helpdesk or administration
• A professional and confident phone manner
• Strong written and verbal communication skills
• Excellent organisation and time management
• Ability to multitask and prioritise in a fast-paced environment
• Strong attention to detail and a proactive approach
• Ability to work independently while being a strong team player
• Intermediate Microsoft Office skills, particularly Word and Excel
• Strong computer literacy and confidence working with databases/CRM systems
• Flexible and adaptable approach to changing priorities

Why Join Modus?

• Work in the heart of Melbourne CBD on Collins Street
• Fixed-term contract through to December 2026
• Monday–Friday roster between 7am–7pm
• Work alongside an experienced and supportive FM team
• Build valuable experience in a growing national facilities management business
• Opportunities to develop your skills and career
• Access to wellbeing initiatives and Employee Assistance Program

Ready to Make an Impact?

If you're organised, customer-focused and enjoy being the person who keeps things moving, this could be your next opportunity.