Facilities - Building & Services Operations Supervisor QLD & TAS

RACV; Gold Coast City; Hybrid; AUD 95,000 - 115,000; Full time

Benefits offered by this job

12% super

Discounts on RACV products and resorts

Training and development opportunities

Career progression

Job summary

RACV Royal Pines Resort on the Gold Coast is seeking a Building and Services Operations Supervisor to oversee facilities across RACV properties in QLD and TAS. Based at the Gold Coast resort, you will coordinate maintenance, manage contractor performance, and support asset replacement programs.

You’ll bring facilities coordination experience, a relevant qualification, and the ability to travel for work. The role combines hands‑on problem solving with leadership, budget awareness and a commitment

Qualifications

• Experience in hotel or resort facilities coordination.
• Diploma or higher in Facility Management or related field.
• Experience coordinating contractors, inductions, permits and risk assessments.
• Knowledge of building compliance and workplace safety.

Responsibilities

• Coordinate routine maintenance and asset replacement activity.
• Support capital works and asset lifecycle planning.
• Manage contractor performance, inductions, permits and risk assessments.
• Support budgeting and financial reporting for operations.
• Provide technical guidance and act as escalation point for issues.
• Build relationships with stakeholders, suppliers and service providers.
• Assist with asset management systems and preventive maintenance.

Skills

Facilities coordination

Contractor management

Budget management

Stakeholder engagement

CMMS

Building operations

Risk assessment

Education

Diploma of Facility Management

OHS qualification

Electrical or mechanical engineering qualification

Tools

CMMS

MS Office

Asset management systems

Job description

Facilities - Building & Services Operations Supervisor QLD & TAS

Gold Coast | RACV Royal Pines Resort | Full-time Hybrid + Travel in QLD & TAS

Generous employee benefits and discounts across RACV products and resorts

Join a trusted Australian brand and Victoria's largest member-based organisation

Great things start here

Be part of a purpose driven organisation creating meaningful travel and leisure experiences, delivers practical home products and services, supports better outcomes for drivers, and contributes to a cleaner energy future.

The RACV Property Team maintains and protects RACV’s diverse property portfolio, including our premium hotels and resorts. We ensure our properties, building services and critical assets are safe, compliant, reliable and presented to a first-class standard.

About the Opportunity

Do you have experience in facilities coordination? Based at RACV Royal Pines Resort on the Gold Coast, this newly created role reports to the QLD/TAS Facility Manager and works closely with resort and hotel leaders, maintenance teams, contractors and the broader Property Team.

This role is referred to as a Facilities Coordinator in the industry. At RACV, we refer to this role as Building and Services Operations Supervisor. Combining facilities oversight with practical problem solving, you'll help coordinate routine maintenance, support capital works and asset replacement activity, provide technical guidance and act as a hands‑on escalation point for complex or recurring building and services issues.

The focus is not on managing every operational detail. It's about bringing the right people together, removing roadblocks and making sure agreed actions are completed, in a fast‑paced environment where presentation, reliability and responsiveness directly support the guest experience.

You'll also support contractor performance, building compliance, asset management, lifecycle planning and property improvement activity across the portfolio.

Support facilities operations across RACV Royal Pines Resort, RACV Noosa Resort and RACV Hobart Hotel

Help prepare, manage and forecast operating and capital budgets

Champion RACV's asset and maintenance system, INFORM, including training and support for contractors and operational teams

Complete regular site inspections to check assets, buildings and grounds are maintained to a high standard

Support asset lifecycle planning and delivery of the Rolling Asset Replacement Program (RARP)

Coordinate contractor engagement, inductions, permits, risk assessments and performance management

Support building compliance, audits, emergency management programs and statutory obligations

Support energy efficiency, water conservation and sustainability initiatives across the portfolio

Act as Deputy to the Facility Manager and provide operational leadership when needed

Build strong working relationships with internal stakeholders, body corporates, suppliers, contractors and service providers

What you’ll need to be successful

You'll be practical, organised and proactive, with the ability to work across multiple properties and balance competing priorities. To be successful you will have:

Experience in hotel or resort facilities coordination, building operations, property services or a similar multi-site environment

A current Australian Driver Licence and the ability to travel regularly to Noosa and Hobart, including overnight stays

Availability for occasional after‑hours support for operational emergencies and critical business needs

A Diploma of Facility Management, or a qualification in OHS, electrical or mechanical engineering, will be highly regarded

Experience coordinating contractors, including inductions, permits, risk assessments, supervision and compliance

An understanding of building compliance, risk management, workplace health and safety and emergency management

Working knowledge of mechanical, hydraulic, electrical, security and broader building services infrastructure

Experience using CMMS, asset management, building management or preventative maintenance systems, and MS Office applications

Exposure to basic project coordination, such as tracking actions, following up tasks and supporting small works through to completion

Comfort working with budgets, reports and basic financial information, with good organisation and problem‑solving skills

Good communication and stakeholder skills, with the ability to work independently and manage priorities across multiple sites

What we offer

Permanent full time

Competitive salary + 12% super

Generous lifestyle, health and wellbeing benefits, plus discounts on RACV products, resorts and corporate partners

Training, development and career opportunities

A genuinely collaborative and values led team culture

The RACV difference

Challenge yourself with varied work and grow your career at RACV.

You can learn more about RACV at careers.racv.com.au

Applicants must provide evidence of their eligibility to work in Australia and consent to a criminal record check.

Applicants must also confirm their ability to perform the inherent requirements of the role, as outlined in the Job Task Analysis -Corporate, and advise whether any reasonable adjustments may be required.

RACV is committed to a diverse and inclusive workplace where people feel welcome, supported and valued. If you need any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition Team know.