Conference & Events Coordinator

RACV; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary

Employee benefits

Training and career progression

Complimentary parking onsite

Job summary

A leading Australian resort in Gold Coast is seeking a Conference and Events Coordinator to plan and execute exceptional events. The successful candidate will manage relationships with clients and coordinate all event aspects, ensuring smooth operations. With responsibilities including site inspections and detailed event planning, candidates should have experience in similar environments, strong communication skills, and a passion for delivering memorable experiences. This full-time role offers competitive salary and employee benefits.

Qualifications

• Passion for events with an understanding of industry trends.
• Previous experience in a Conference & Events Coordinator role.
• Excellent personal presentation.
• Knowledge of Opera PMS is desirable.
• Ability to manage multiple events concurrently in a fast-paced environment.
• Willing to work occasional events outside regular hours.
• Strong customer service mindset and client relationship management.

Responsibilities

• Build effective relationships with clients and suppliers.
• Coordinate all aspects of events based on client requirements.
• Prepare detailed event orders from collated information.
• Prepare detailed event orders and rundowns from information collated by clients
• Maintain an in-depth knowledge of property operations, products and services, cross collaboration
• Identify selling opportunities and upsells
• Attend meetings, resolve issues and communicate event information with stakeholders
• Complete meet and greets and conduct client famils and site inspections as required, including weekend and nights
• Perform administrative duties such as invoicing, forecasting, budgeting & reporting
• Reconcile post event accounts to match quote charges, including reviewing feedback and conciliating post event reports

Skills

Event planning

Client relationship management

Attention to detail

Time management

Communication skills

Education

Experience in 4-5 star hotel/resort or convention centre

Tools

MS Office

PMS Opera

Job description

• Full-time | RACV Royal Pines Resort | Gold Coast
• Generous employee benefits & discounts on RACV products & resorts
• Join a large trusted Australian brand & VIC’s largest member-based organisation

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

Are you organised, creative and passionate about planning events? An exciting opportunity has arisen for a Conference and Events Coordinator to join our professional and dedicated team, who go above and beyond to create exceptional events and guest experiences.

We are one of Australia’s leading conference and events resorts, catering for large scale events, of up to 1500 guests. Our impressive 24 metre LED screen combined with high-end & versatile conference and event facilities, makes our property a leading location for gala events, sporting groups, exhibitions, conferences & weddings.

This could be just the right role for you?

In this role you will turn client ideas into successful events, playing a key role to ensure the client’s vision comes to life through planning and the delivery of each event is a smooth and seamless process. You’ll have strong C&E industry knowledge and the ability to manage large and multiple events concurrently in a fast-paced environment. Reporting to the Conference & Events Manager, your key responsibilities include:

• Build effective relationships with clients, suppliers, contractors, internal departments and other stakeholders
• Coordinate all aspects of events and create event orders based on client requirements
• Attend site inspections, plan and coordinate events to meet the client’s expectations
• Prepare detailed event orders and rundowns from information collated by clients
• Maintain an in-depth knowledge of property operations, products and services, cross collaboration
• Contribute to business growth and targets by identifying selling opportunities and upsells
• Attend meetings, resolve issues and communicate event information with stakeholders
• Complete meet and greets and conduct client famils and site inspections as required, including weekend and nights
• Perform administrative duties such as invoicing, forecasting, budgeting & reporting
• Reconcile post event accounts to match quote charges, including reviewing feedback and conciliating post event reports

What you’ll need to be successful

• Previous experience in a Conference & Events Coordinator role in a 4-5 star hotel/resort, convention centre or similar environment
• Understanding of customer service standards & managing effective client relationships
• Passion for events, understanding of industry, trends and food and beverage operations
• Proficient in MS Office applications and administration skills
• Knowledge of PMS Opera, desirable
• Excellent written and verbal communication skills
• Demonstrate attention to detail, effective time management and problem solving skills
• Work well in a team environment or autonomously
• Be willing to work occasional events outside of regular hours
• Excellent personal presentation

We are Offering

• Permanent full-time 38 hrs
• Competitive Salary, industry benchmarked
• Generous employee benefits & discounts on RACV products & resorts
• Great team culture & employee of the month awards & recognition programs
• Opportunities for training, development and career progression
• Complimentary parking onsite

The RACV difference

Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.