F&V Customer Care & Admin (Mon–Fri 5am–1pm)

Rum City Foods; Rockhampton Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

Rum City Foods is seeking a Customer Service & Admin Officer for our F&B Department at the Rockhampton Depot. You will be the first point of contact for customers, taking orders by phone, email and voicemail, and coordinating with drivers.

This full-time role runs Monday to Friday, 5am to 1pm with no weekend work. You will handle orders, print pick slips, prepare run sheets and support behind the scenes to keep the team running smoothly.

Qualifications

• Excellent organisational and time management skills.
• Ability to work independently.
• Proactive attitude and multitasking under pressure.
• Thrives in a busy, hands-on environment.
• WHS policies and procedures awareness.
• Strong problem-solving skills.
• Willingness to learn and a good work ethic.
• Proficient with Outlook, Excel and Word.

Responsibilities

• Be the 1st point of contact for customers placing orders and inquiries.
• Enter customer orders received by phone, voicemail and email.
• Liaise with customers professionally and follow up on orders as needed.
• Manage orders including printing pick slips, delivery dockets, invoices and run sheets.
• Assist with other general admin tasks.
• Keep operations running smoothly for pickers and drivers.

Skills

Organisational skills

Time management

Independent worker

Multitasking under pressure

Proactive attitude

Problem solving

WHS knowledge

Microsoft Outlook

Microsoft Excel

Microsoft Word

Customer service

Communication

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Rum City Foods is seeking a Customer Service & Admin Officer for our F&B Department at the Rockhampton Depot. You will be the first point of contact for customers, taking orders by phone, email and voicemail, and coordinating with drivers.

This full-time role runs Monday to Friday, 5am to 1pm with no weekend work. You will handle orders, print pick slips, prepare run sheets and support behind the scenes to keep the team running smoothly.