Customer Service & Administration

V&C Foods; Nowra; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Onsite parking

Staff discounts

Job summary

V&C Foods in South Nowra is seeking a capable Customer Service & Administration Officer to join our busy day-time office team. This role suits someone who enjoys helping customers, processing orders accurately and resolving issues in a fast-paced environment.

You will be the main contact for customers, working with sales, purchasing, warehouse and accounts teams to enter orders, manage accounts, process payments and follow up on outstanding balances.

Qualifications

• Experience in customer service or administration is preferred.
• Able to communicate clearly by phone and email.
• Detail-oriented with strong accuracy and organisation.

Responsibilities

• Respond to customer enquiries by telephone and email.
• Enter and process customer orders accurately.
• Resolve delivery, product, pricing and account enquiries.
• Maintain customer accounts, records and pricing information.
• Process payments and assist with account reconciliations.
• Follow up overdue accounts in a professional manner.
• Support invoice processing, credits and stock adjustments.
• Liaise with internal teams to resolve issues promptly.
• Perform general administration, data entry and record-keeping duties.
• Provide broader support to the office team as required.

Skills

Customer service

Data entry

Communication

Tools

CRM software

Job description

V&C Foods is the South Coast’s leading independent foodservice distributor. Based in South Nowra, we supply restaurants, cafés, hotels, clubs, takeaways, grocery stores and other businesses throughout the Illawarra, Shoalhaven, Southern Highlands and surrounding regions.

We are also the exclusive distributor of Streets Ice Cream and Lactalis products across our designated territories and operate an onsite retail store serving the local community.

We are seeking a capable and customer-focused Customer Service & Administration Officer to join our busy day-time office team. This is a varied, hands-on role suited to someone who enjoys helping customers, working accurately and resolving issues in a fast-paced environment.

About the role

You will be an important point of contact for our customers and will work closely with our sales, purchasing, warehouse, delivery and accounts teams.

Your responsibilities will include:

• Responding to customer enquiries by telephone and email
• Accurately entering and processing customer orders
• Resolving delivery, product, pricing and account enquiries
• Maintaining customer accounts, records and pricing information
• Processing payments and assisting with account reconciliations
• Following up overdue accounts in a professional and customer-focused manner
• Supporting invoice processing, credits and stock adjustments
• Liaising with internal teams to resolve customer issues promptly
• Performing general administration, data entry and record-keeping duties
• Providing broader support to the office team as required

About you

We are looking for someone who:

• Genuinely enjoys helping customers and building strong relationships
• Communicates confidently and professionally by telephone and email
• Remains calm, positive and solutions-focused when resolving problems
• Has strong attention to detail and a high level of accuracy
• Is organised and able to manage competing priorities
• Is comfortable working with computer systems and learning new software
• Takes ownership of tasks and follows issues through to completion
• Works well both independently and as part of a team
• Has a reliable, positive attitude and a strong work ethic

Previous experience in customer service, administration, accounts receivable, order processing, wholesale distribution or a similar environment will be highly regarded. However, attitude, reliability and willingness to learn are equally important.

Why join V&C Foods?

• Join an established and growing local business
• Enjoy a varied role with genuine responsibility
• Work as part of a supportive and experienced team
• Build relationships with a diverse range of local customers
• Access staff discounts across our extensive product range
• Work from our South Nowra location with onsite parking