F&B Operations Manager: Guest Experience & Growth

VERA Security, Inc.; Sydney; On-site; AUD 38,000 - 57,000; Full time

Benefits offered by this job

Hotel discounts

Staff travel perks

Local country perks

Job summary

Radisson Hotel Group is seeking a Food & Beverage Operations Manager to orchestrate seamless F&B operations across front and back of house, elevating dining experiences. You will lead a dynamic team, ensure brand standards, and drive profitability while maintaining high service levels.

The role emphasizes guest-centric service, cost control, and strategic collaboration with suppliers and regional teams to deliver memorable hospitality experiences.

Qualifications

• Proven experience in food & beverage service with excellent problem-solving capabilities.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.

Responsibilities

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, listening, resolving guest concerns with empathy, and delivering a positive and timely response to enquiries.
• Develops and implements food & beverage strategies aligned with RHG's mission, vision and values, ensuring outlets meet or exceed brand standards.
• Manages the food & beverage team, fostering a culture of growth, development and performance, and ensuring rosters, training and onboarding are completed in a timely manner.
• Responsible for the departmental budget, ensuring costs and inventory (including par levels, ordering and stock)are controlled and aligned with productivity and performance targets.
• Builds and maintains effective working relationships with food vendors, negotiating pricing and resolving disputes in partnership with Accounting.
• Delivers effective programmes that advance service standards, profitability and cost control, including menu development, pricing and regular reporting on revenue, costs and guest satisfaction scores.
• Communicates effectively with guests, management, employees and the regional office, promoting outlets through local advertising and public relations initiatives.
• Ensures adherence and compliance to all legislation, hotel policies and food safety requirements, where due diligence activities are planned, delivered and documented for internal and external audit.

Skills

F&B operations

Leadership

Guest service

Problem solving

Tools

IT systems proficiency

Job description

Radisson Hotel Group is seeking a Food & Beverage Operations Manager to orchestrate seamless F&B operations across front and back of house, elevating dining experiences. You will lead a dynamic team, ensure brand standards, and drive profitability while maintaining high service levels.

The role emphasizes guest-centric service, cost control, and strategic collaboration with suppliers and regional teams to deliver memorable hospitality experiences.