F&B Service Supervisor: Standards & Guest Experience

Hotel Granada Johor Bahru; South Australia; On-site; AUD 45,000 - 60,000; Full time

Job summary

Hotel Granada Johor Bahru is seeking a guest-focused restaurant team member to uphold service standards across the hotel dining outlets. You will greet guests, take orders, and ensure smooth service while collaborating with the F&B team.

The role requires thorough knowledge of hotel facilities, promotions, and safety procedures, with emphasis on professionalism and building strong guest relationships.

Responsibilities

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant
• Continuously suggests and assists in developing new concepts
• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel
• Attends communication meetings with all restaurant team as well as other F&B Team
• Assist in clearing and setting tables
• Greets guests
• Takes guest orders
• Responds promptly to guest concerns
• Meets VIP guests
• Recognizes employees’ feedback on operations and any factors affecting their roles
• Analyses the restaurant revenue trends
• Assist in outlet trainings
• Possess full knowledge of emergency procedures
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues
• Develops strong, productive, professional relationships with internal and external guests
• Maintains per level of equipment and supplies

Job description

Hotel Granada Johor Bahru is seeking a guest-focused restaurant team member to uphold service standards across the hotel dining outlets. You will greet guests, take orders, and ensure smooth service while collaborating with the F&B team.

The role requires thorough knowledge of hotel facilities, promotions, and safety procedures, with emphasis on professionalism and building strong guest relationships.