F&B Manager: Lead Guest Service & Team Growth

Minor International; Port Douglas; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career growth

Hotel deals

Global perks

Retail discounts

Experiences

Health insurance

Generous leave

Wellness support

Job summary

Oaks Port Douglas Resort is seeking a personable and service-driven Food & Beverage Manager to lead our small F&B team on a full-time basis. You will oversee daily service across breakfast, lunch and dinner shifts, mentor staff and uphold high standards of guest satisfaction.

Responsibilities include rosters, guest order accuracy, menu knowledge, health and safety compliance, and contributing to reporting and stock management. RSA certification is required, and weekend availability is expected.

Qualifications

• Minimum 1 year experience as a Food & Beverage Manager.
• Demonstrated experience leading, coaching, or mentoring a team in hospitality.
• Current RSA (Responsible Service of Alcohol) certification.
• Warm, approachable demeanor with a positive attitude.
• Proven ability to deliver high-quality guest service consistently.
• Professional presentation and strong communication skills.
• Reliability and flexibility to work across a rotating roster, including weekends and public holidays.

Responsibilities

• Lead and support the F&B team to ensure professional, efficient, and high-quality service.
• Assist with taking guest orders accurately and ensuring guest preferences are accommodated.
• Demonstrate menu knowledge and confidently recommend food and beverage options to guests.
• Oversee the serving of food and beverages, maintaining professional standards and guest satisfaction.
• Deliver exceptional customer service and resolve guest concerns promptly.
• Coach and mentor team members, providing guidance, support, and training as required.
• Assist with rostering, shift coordination, and workflow planning to maintain smooth operations.
• Ensure compliance with RSA, hygiene, and workplace health and safety standards.
• Support management with reporting, stock management, and service improvement initiatives.

Skills

Team leadership

Guest service

Communication

RSA certification

Job description

Oaks Port Douglas Resort is seeking a personable and service-driven Food & Beverage Manager to lead our small F&B team on a full-time basis. You will oversee daily service across breakfast, lunch and dinner shifts, mentor staff and uphold high standards of guest satisfaction.

Responsibilities include rosters, guest order accuracy, menu knowledge, health and safety compliance, and contributing to reporting and stock management. RSA certification is required, and weekend availability is expected.