F&B Operations Manager: Guest Experience Leader

22620136; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Marriott International in Melbourne is seeking a Food & Beverage/ Culinary Operations Manager to oversee assigned operations and drive guest satisfaction while achieving financial goals.

The role requires a management mindset with a strong service culture and the ability to lead a team in a fast-paced hotel environment at Le Méridien Melbourne. Full-time schedule based in Melbourne, with focus on guest experience and brand standards.

Qualifications

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Responsibilities

• Assists in Food and Beverage Operations.
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.
• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

Education

High school diploma or GED; 3 years experience in food and beverage/culinary

2-year degree in Food Service Management, Hospitality, Business Administration or related; 1 year experience

Job description

Marriott International in Melbourne is seeking a Food & Beverage/ Culinary Operations Manager to oversee assigned operations and drive guest satisfaction while achieving financial goals.

The role requires a management mindset with a strong service culture and the ability to lead a team in a fast-paced hotel environment at Le Méridien Melbourne. Full-time schedule based in Melbourne, with focus on guest experience and brand standards.