Eyecare Operations Manager

Bupa Health Services; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Tech perks

Fitness discounts

Lifestyle perks

Flexible work-from-home

Job summary

Bupa Health Services in Melbourne is seeking an Eyecare Operations Manager to lead nationwide eyecare performance across Optical & Hearing practices. You will partner with Clinical Leadership and the National Operations Manager to drive operational excellence, customer experience, and workforce planning.

The role requires experience managing multi-site healthcare operations, rostering, budgeting, and supplier relationships, with a focus on safety, compliance and continuous improvement.

Qualifications

• Experience leading multi-site healthcare, retail healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Proven capability in driving customer experience outcomes and operational excellence.
• Experience managing capital expenditure programs, equipment assets and procurement processes.
• Demonstrated ability to lead organisational change and implement operational improvement initiatives.
• Strong financial, commercial and analytical skills with experience managing budgets and performance metrics.
• Experience developing and maintaining strategic stakeholder relationships, including clinical leaders and external service providers.
• Proven leadership capability with a track record of building engagement, accountability and performance.
• Knowledge of healthcare regulatory, compliance and risk management requirements is highly desirable.

Responsibilities

• Lead the day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we.

We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…..

Reporting to the COO, the Eyecare Operations Manager leads eyecare operational performance and the delivery of Connected Care initiatives across the Optical and Hearing businesses. In partnership with the National Operations Manager, the role oversees eyecare practice operations, workforce planning, customer experience, commercial performance and operational governance.

Working closely with Clinical Leadership, the role drives operational excellence, builds high-performing teams, manages capital expenditure and ensures consistent standards across the network. As part of the Operations Leadership Team, the role supports business growth, exceptional customer experiences and employee engagement.

Responsibilities include:

• Lead the day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

What you’ll need to make it possible

• Experience leading multi-site healthcare, retail healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Proven capability in driving customer experience outcomes and operational excellence.
• Experience managing capital expenditure programs, equipment assets and procurement processes.
• Demonstrated ability to lead organisational change and implement operational improvement initiatives.
• Strong financial, commercial and analytical skills with experience managing budgets and performance metrics.
• Experience developing and maintaining strategic stakeholder relationships, including clinical leaders and external service providers.
• Proven leadership capability with a track record of building engagement, accountability and performance.
• Knowledge of healthcare regulatory, compliance and risk management requirements is highly desirable.

Why you’ll love it?

• A people-first culture that supports your health, happiness, and wellbeing.
• Career growth opportunities through ongoing learning and internal pathways.
• Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
• Flexible working from home arrangements
• A workplace that recognises, rewards, and celebrates your success.

We support our people to be the healthiest and happiest versions of themselves.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.