Eyecare Operations Leader - Flexible, Multi-site Growth

Bupa; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Exclusive discounts

Flexible working from home

Job summary

Bupa Eyecare is seeking an experienced Eyecare Operations Manager to lead national eyecare performance across Optical & Hearing practices. You will partner with Clinical Leadership to drive operational excellence and a high-performing team while overseeing rostering, equipment, and procurement.

Reporting to the COO, you will shape the customer journey, workforce planning and service standards to deliver safe, efficient care and exceptional patient experiences at scale.

Qualifications

• Experience leading multi-site healthcare, retail healthcare or service-based operations.
• Demonstrated success in managing operational performance across geographically dispersed teams.
• Experience in workforce planning, rostering, resource deployment and productivity optimisation.
• Proven capability in driving customer experience outcomes and operational excellence.
• Experience managing capital expenditure programs, equipment assets and procurement processes.

Responsibilities

• Lead the day-to-day operational eyecare performance of Bupa Optical & Hearing practices nationally.
• Drive accountability for customer, people, operational and financial outcomes.
• Oversee appointment book management in line with clinical frameworks and service standards.
• Optimise clinician utilisation, patient access and practice productivity.
• Lead execution of the eyecare customer journey across all practices.
• Contribute to eyecare workforce planning, deployment and productivity initiatives across the network.
• Ensure resources are aligned to customer demand and business requirements.
• Establish and maintain optometry rostering standards that drive efficiency, compliance and workforce effectiveness.
• Build optometrist leadership capability, employee engagement and succession pipelines.
• Oversee equipment maintenance programs, operational compliance and consumable procurement.
• Ensure practices are equipped to deliver safe, efficient and uninterrupted services.
• Manage operational relationships with key external partners, including HICAPS and other service providers.

Skills

Multi-site ops

Workforce rostering

Customer experience

Budget management

Leadership

Job description

Bupa Eyecare is seeking an experienced Eyecare Operations Manager to lead national eyecare performance across Optical & Hearing practices. You will partner with Clinical Leadership to drive operational excellence and a high-performing team while overseeing rostering, equipment, and procurement.

Reporting to the COO, you will shape the customer journey, workforce planning and service standards to deliver safe, efficient care and exceptional patient experiences at scale.