Administration Officer

Vision Hospital Group; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Free staff parking

Job summary

Vision Eye Institute is seeking an Administration Officer to support daily clinic operations at our Box Hill, Melbourne site. You will handle front desk reception, manage patient appointments, maintain records, and coordinate communications among patients, doctors, and staff.

The role emphasizes accuracy, strong patient service, and attention to privacy, with opportunities for development within a trusted national ophthalmic care network.

Qualifications

• Experience in medical or health-related administration.
• Strong computer literacy with experience in patient management systems.
• Excellent verbal and written communication skills.
• High level of attention to detail and organisational skills.
• Ability to manage competing priorities in a busy clinic setting.
• Team mindset and commitment to patient privacy and clinic standards.

Responsibilities

• Provide friendly and professional reception services, including greeting patients and handling inquiries.
• Schedule and manage patient appointments following clinic protocols.
• Accurately maintain patient records and documentation.
• Coordinate communication between patients, doctors, and clinical staff.
• Support billing and invoicing processes with attention to detail.
• Assist in general administrative duties supporting clinic operations.

Skills

Medical administration

Customer service

Computer literacy

Verbal and written communication

Attention to detail

Tools

Patient management systems

Job description

Vision Hospital Group is a leading network of dedicated day hospitals specialising in ophthalmic procedures. Our purpose is to deliver safe, high-quality surgical care in an environment designed to support both patients and practitioners. With a focus on clinical excellence, efficiency, and patient comfort, we work in close partnership with specialists and teams across Australia to provide the best possible surgical outcomes. At Vision Hospital Group, we are proud to support better vision — one procedure at a time.

The opportunity

We are seeking a motivated and detail-oriented Administration Officer to join our consulting clinic team. In this frontline role, you’ll be responsible for supporting daily clinic operations, managing appointments, and providing an exceptional experience for patients, doctors, and visitors.

This is an excellent opportunity for someone who thrives in a dynamic environment and enjoys working in a role that combines administration, coordination, and patient service.

In this role, you will:

• Provide friendly and professional reception services, including greeting patients and managing incoming enquiries.
• Schedule and manage patient appointments in accordance with clinic protocols.
• Accurately maintain patient records and documentation.
• Coordinate communication between patients, doctors, and clinical staff.
• Support billing and invoicing processes with attention to detail.
• Assist in general administrative duties that support the smooth running of the clinic.

About VEI

Our day surgery is conveniently located in the heart of Box Hill, Melbourne with free parking available for staff.

About you

We’re looking for a reliable and organised team player with a warm, customer-first approach.

You will also bring:

• Previous experience in a medical or health-related administration role (preferred).
• Strong computer literacy, including familiarity with patient management systems.
• Excellent verbal and written communication skills.
• High level of attention to detail and organisational skills.
• Ability to manage competing priorities and maintain professionalism in a busy setting.
• A team mindset and commitment to upholding patient privacy and clinic standards.

Why Join Vision Eye Institute?

• Purpose-led work: Help improve lives through outstanding eye care.
• Culture of excellence: Join a collaborative team that lives our values—integrity, teamwork, and accountability.
• Development opportunities: Gain experience in a leading medical practice and access ongoing training.
• Stability and support: Be part of a trusted national organisation known for innovation, care, and quality.

Join VEI and make a difference—one patient at a time.

Vision Eye Institute and Vision Hospital Group are committed to creating an inclusive workplace where people from diverse backgrounds can thrive. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and individuals of all ages, genders and experiences.