Expression of Interest: ICT Support Technician - Shepparton

JB Hi-Fi & The Good Guys; City of Greater Shepparton; Sur place; AUD 52 000 - 70 000; Temps partiel

Avantages offerts par ce poste

Discounts across JB Hi-Fi Group

Hybrid working model

12 weeks paid parental leave

Employee Assistance Program (EAP)

Charitable giving program

Sustainability commitment

Résumé du poste

JB Hi-Fi Education in Victoria seeks an entry-level ICT Support Technician to deliver on-site desktop support, troubleshoot hardware/software, and assist with system imaging and updates. This role supports the Notebooks for Teachers and Principals program and collaborates with the Specialist Technician to resolve tasks.

Ideal candidates have a Min Cert 4 in IT Systems Administration or similar and are eager to learn within a dynamic environment.

Qualifications

• Entry level ICT support role in education sector.
• Experience with desktop, hardware, software troubleshooting is a plus.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilités

• Provide Service Desk Level 1 and 2 support and troubleshooting for desktop hardware and software.
• Assist with deployment of system images and updates in live environments.
• Support Notebooks for Teachers and Principals Program on-site.
• Contribute to technical documentation and on-site installations.
• Provide basic server administration tasks such as password resets and printer queues.

Connaissances

Teamwork

Customer service

Problem solving

IT fundamentals

Formation

Min Cert 4 in IT Systems Administration or similar

Outils

Windows OS

Description du poste

Expression of Interest: ICT Support Technician - Shepparton

• Casual
• Employment Type: Casual

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector. Led by established device programs and specialist technical services this team is growing and a leading provider in this vertical.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Partnering with education Institutions around Victoria, JB Education helps place ICT Support Technicians in Victorian schools where they play a key role in supporting the Specialist Technician in providing customers with onsite, level 1 and 2 desktop support, basic server administration services and a high level of customer support. The ICT Support Technician is an entry level role and the perfect opportunity for those looking for their first IT role.

Key responsibilities include, but are not limited to:

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
• Providing local support for the Notebooks for Teachers and Principals Program
• Deployment of system images including packaging, building, testing and updating in live environments
• Contribution to the technical documents of the school
• Participate in on-site installation of the overall system(s), both hardware and software
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician

Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.

You will also ideally possess:

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
• Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA,CompTIA )
• Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
• Victorian Working With Children Check (WWCC)

But don’t worry if you do not meet all the criteria! We value transferrable skills, not just experience and qualifications. We encourage you to apply, even if you don't meet all the job criteria.

The Expression of Interest (EOI) is a rolling, on-going recruitment that is designed to help applicants to find an opportunity that is best suited to them without having to apply to multiple roles, as well as allow them to select the areas around Victoria that are closest to them.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.