Export Specialist

JAS Forwarding Worldwide; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

JAS Forwarding Worldwide is seeking a detail-oriented export coordinator to manage end-to-end export shipments from booking to final delivery. The role emphasizes delivering exceptional customer service in a fast-paced freight forwarding environment, ensuring on-time and compliant shipments.

Ideal candidates bring export experience (air/ocean), strong communication skills, and a proactive approach to issue resolution, documentation, and stakeholder coordination.

Qualifications

• Experience in handling export shipments (airfreight/ocean freight) end-to-end.
• Strong customer service and relationship management abilities.
• Excellent written and verbal communication; highly organized and detail oriented.

Responsibilities

• Manage export shipments from booking through to final delivery.
• Prepare and coordinate export documentation accurately and within required timeframes.
• Liaise with customers, carriers, overseas agents and service providers.
• Arrange cargo collections and monitor shipment progress.
• Track shipments and provide proactive status updates to clients.

Skills

Export shipping experience

Customer service

Communication skills

Attention to detail

Multitasking

Administration

Tools

CargoWise

Job description

We strive to provide our clients with the highest quality service and products, and we believe that our employees are the key to achieving this goal. We pride ourselves on our company culture, which values loyalty, commitment, collaboration, integrity and diversity. We believe every employee brings a unique perspective and skillset and welcome our team members to share their ideas and work together to achieve our common goals and that is why at JAS we believe People Make the Difference!

About Us

We strive to provide our clients with the highest quality service and products, and we believe that our employees are the key to achieving this goal. We pride ourselves on our company culture, which values loyalty, commitment, collaboration, integrity and diversity. We believe every employee brings a unique perspective and skillset and welcome our team members to share their ideas and work together to achieve our common goals and that is why at JAS we believe People Make the Difference!

About the Role

Reporting to the Branch Manager you will be responsible for managing export shipments from end to end while delivering exceptional customer service and operational excellence.

This role will suit someone who enjoys working in a fast-paced freight forwarding environment and takes pride in ensuring shipments move efficiently, compliantly and on time.

Key Responsibilities

• Manage export shipments from booking through to final delivery
• Prepare and coordinate export documentation accurately and within required timeframes
• Liaise with customers, carriers, overseas agents and service providers
• Arrange cargo collections and monitor shipment progress
• Track shipments and proactively communicate status updates
• Prepare pre-alerts and shipping documentation
• Maintain customer files and operational records
• Process customer invoicing and approve supplier charges
• Ensure compliance with company procedures and international regulations
• Investigate and resolve shipment issues and customer enquiries
• Support continuous improvement initiatives and operational efficiencies

What You'll Bring

Essential

• Freight forwarding experience within exports (airfreight, ocean freight or both)
• Strong customer service and relationship management skills
• Excellent communication and organisational skills
• High attention to detail and accuracy
• Ability to manage multiple priorities and deadlines
• Strong administration and computer skills

Preferred

• CargoWise experience
• Air and/or sea export operations experience
• Understanding of international shipping documentation and processes
• Knowledge of Australian export and customs requirements

Why Join JAS?

• Global freight forwarding organisation with strong career development opportunities
• Supportive and collaborative team environment
• Competitive salary package
• Learning and development opportunities
• Employee recognition programs
• Opportunity to work with a diverse range of multinational customers