Experienced Store Manager

Petstock Group; Cohuna; On-site; AUD 90,000 - 115,000; Full time

Job summary

Mitre 10 Cohuna is seeking an experienced Store Manager to lead a busy retail team in Cohuna, Victoria. You will drive customer-first service, oversee stock, and manage profitability while mentoring staff and ensuring safe, compliant operations.

The role requires hands-on leadership in all aspects of store performance, from customer engagement to inventory accuracy and compliance. A current driver’s license is preferred and forklift experience is advantageous.

Qualifications

• Proven retail store management experience.
• Strong inventory management and stock control.
• Experience leading teams and coaching staff.
• Ability to analyse store performance and drive profitability.
• Current driver’s license; forklift license advantageous.

Responsibilities

• Lead customer-first culture across the business.
• Deliver exceptional customer experiences and build community relationships.
• Recruit, train, mentor and develop team members.
• Manage staff performance, rostering and workforce planning.
• Oversee inventory, stock control and stock takes with accuracy.
• Manage store P&L and drive profitability.
• Ensure compliance with safety and transport requirements.
• Maintain store presentation and merchandising standards.

Skills

People leadership

Customer service

Inventory management

P&L management

Staff rostering

Budgets & cost control

Forklift licence

Job description

About Us

Mitre 10 Cohuna is a trusted and well-established business servicing Cohuna and the surrounding rural communities. Located in Northern Victoria, just south of the NSW border, we are proud to support local homeowners, tradespeople, farmers, and businesses with quality products, expert advice, and exceptional customer service.

About the Role

An exciting opportunity exists for an experienced and driven Store Manager to lead, inspire, and develop our team. As a strong people leader, you will foster a high-performing culture, empower your team to succeed, and continue building on our strong reputation within the local community.

As Store Manager, you will be responsible for the overall performance of the business, leading a dedicated team whilst ensuring operational excellence across customer service, inventory management, logistics, and financial performance.

The successful candidate will be a hands-on leader who thrives in a community-focused environment and can confidently manage all aspects of a busy retail operation.

Your Leadership Impact

• Lead and promote a customer-first culture across the business.

• Deliver exceptional customer experiences and foster strong community relationships.

• Support the team in providing expert product advice and solutions

• Recruit, train, mentor, and develop team members.

• Manage staff performance, rostering, and workforce planning.

• Lead by example, inspiring the team to achieve both individual and store goals.

• Oversee inventory management, stock control, and stock take processes ensuring high levels of stock accuracy and product availability

• Maintain exceptional standards of store presentation, merchandising, and housekeeping.

• Manage and analyse store Profit & Loss (P&L) performance.

• Develop and execute plans to improve profitability and operational efficiencies.

• Monitor sales, margins, wages, and expenses against budget expectations.

• Ensure compliance with vehicle, safety, and transport requirements.

• Maintain a safe and compliant workplace for employees and customers.

The Leader We’re Looking For

• Has proven retail management experience, ideally within hardware, building supplies, rural merchandise, trade, or a similar industry.
• Is passionate about delivering outstanding customer service and building strong customer relationships.
• Has strong inventory management and stock control experience.
• Demonstrates excellent people leadership skills and can coach, mentor, and develop team members.
• Possesses strong commercial acumen and experience managing Profit & Loss (P&L) performance.
• Can effectively manage budgets, wages, stock turn, margins, and overall store profitability.
• Is highly organised, proactive, and solutions focused.
• Is willing to be hands-on in all areas of the business, including customer deliveries when required.
• Holds a current driver’s licence (forklift license advantageous).

Why Join Mitre 10 Cohuna?

• Lead a respected and community-focused business.
• Enjoy the lifestyle benefits of living and working in a vibrant rural community.
• Become part of a supportive and close-knit team environment.
• Opportunity to make a genuine impact on the business and local community.
• Competitive salary package based on experience.
• Ongoing professional development and career growth opportunities.

Looking for a tree change?

If you’re an experienced retail leader who enjoys fishing, golf, water sports, and being part of a welcoming rural community, then Cohuna could be the perfect fit. Located in Northern Victoria, just south of the NSW border and nestled along the Murray River region, Cohuna offers an enviable lifestyle, strong community spirit, excellent sporting facilities, and some of the best fishing and outdoor recreation opportunities in the country.

If you’re an experienced leader with a passion for customer service, inventory excellence, team development, and business performance, we’d love to hear from you.

Take the next step in your career and join a thriving regional business in Cohuna. If you enjoy leading teams, building strong community connections, and spending your weekends on the golf course or out on the water fishing, this could be the perfect opportunity to combine professional success with an exceptional country lifestyle.

Our diversity makes us better…we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.